Field Technician- Fort Myers Area

Description

As a Field Technician at Window Nation, you'll play a key role in ensuring customer satisfaction by providing precise project measurements and completing essential post-sale services. Your expertise and attention to detail will directly contribute to our reputation for outstanding quality and customer care.

• Complete service assessments; identify needed services, materials, and labor to relevant stakeholders
• Fulfill service appointment specifications
• Maintain service parts inventory and equipment
• Anticipate roadblocks that could impact customer expectations, job costs and/or code performance; recommend solutions
• Review installation project/process with customers
• Visit residential customer sites to measure each window, door, sliding glass door opening as needed
• Maintaining a driving record that meets company’s insurance standards
• Ensure order meets required installation specifications; ensure comprehensive purchase order, including material and labor requirements
• Support pricing process by providing accurate measurements and assessments for labor/materials
• Execute change order specifications

Requirements

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

• Capability to navigate various applications on an iPad
• Must be able to pass EPA certification and follow EPA Regulations
• Knowledge of local permit/license/historical/HOA requirements
• Ability to navigate a CRM system (i.e., SalesForce, Dynamics, Microsoft systems)
• Superior time and project management skills
• High School Diploma, GED, or equivalent
• Customer-centric mindset
• Ability to use an extension ladder in a safe manner to measure windows and perform services
• Ability to learn and stay proficient with all Window Nation products, install techniques, and service techniques.
• Maintain proficiency to do all tasks of the position.
• Maintain a substantive knowledge of product, install techniques, and construction basics
• 2+ years professional experience installing/repairing windows, roofing, siding, and related home improvement projects
• Proficiency with MS Word, MS Excel; experience with Customer Relationship management systems preferred
• 2+ years professional experience measuring replacement windows
• Valid Driver’s License

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance