Experienced Fire Service Technician

Description

• Obtain customer signature upon completed service call assignment.
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
• Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.
• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.
• Maintain truck inventory to ensure timely response to customer needs.
• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
• Provide quotes to support recommendations and solutions.
• Position involves the programming of fire alarm, security, and access control system panels.
• This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.
• Retain any licenses that are required by National, State and Local codes.
• Responsible for contacting customer representative and ascertain equipment/systems problems.
• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.
• Participate in a scheduled On-call rotation. Help to train or mentor others on the service team.
• Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service

Requirements

• Ability to work flexible hours including weekends to meet customer requirements.
• Experience CCTV and IT and IP networks a plus.
• 4+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
• Ability to follow verbal and written instructions.
• Ability to adhere to, implement, and always follow safety guidelines and procedures
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Candidate must possess excellent written/verbal communication and outstanding customer service skills.
• High School Diploma or equivalent
• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
• NICET Level II certification strongly preferred.
• Possess a valid driver’s license and driving record that meets company requirements.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals. Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.

Benefits

• Global Advancement Opportunities
• Medical/Dental/Vision insurance
• Employee Assistance Program
• Short-Term and Long-Term Disability
• Company Vehicle (as applicable)
• 401(k) savings plan with company match
• Wellness Program
• Competitive Starting Pay
• Health Savings Account (HAS)
• Comprehensive Benefits
• Life Insurance
• Referral Bonuses
• Paid Training

Training + Development

Interview process

Visa Sponsorship

Security clearance