Senior Applications Analyst

Description

• Assists in overseeing software applications implementation and support procedures.
• Develops quality control procedures that include statistical reporting on help desk requests, and an escalation path for various levels of technical support.
• Establishes and maintains relationships with application providers and third party vendors.
• Gathers data, researches usage questions and/or software defects, conducts problem diagnosis and assists in the implementation of a timely resolution.
• Interfaces with internal IT and corporate staff on software issues and implementation of Yardi and Salesforce initiatives.
• Collaborates with the property management and HMC Tech team in developing a consistent, efficient, technical documentation.
• Assists in change management, including but not limited to coordination of global initiatives that relate to the use of business applications, communication, and documentation of changes to appropriate parties.
• Assists with the resolution of property accounting issues related to the use of Yardi.
• Assists customers with new releases and upgrades of the Yardi, Salesforce software and other business applications.
• Provides software (Yardi, Salesforce and other business applications) support to the Hunt Military Communities via telephone, email, teleconference, or on-site support as needed.
• Takes initiative to identify and anticipate client needs and make recommendations for implementation.
• Documents software development life cycle during new product releases and upgrades.

Requirements

• High attention to detail with strong organizational skills.
• Must be detail oriented and able to work within specified deadlines.
• 1-3 years of financial and operational analysis experience Preferred and
• Ability to set goals, targets, and objectives and to facilitate and measure results.
• While working in an independent and reliable manner, team work and effective communication will also be necessary for success.
• Ability to manage multiple projects simultaneously.
• Requires a self-motivated individual who pays close attention to detail and who can prioritize in a fast-moving environment with excellent consulting, client management and business literacy skills.
• Bachelor's Degree from an accredited college or university with a focus in Business Administration, Project Management or other related discipline. Preferred or
• Proficiency in Microsoft Office suite.
• 1-3 years experience in Yardi Preferred
• Excellent interpersonal and communication skills (written and verbal).
• Strong understanding of property management operations.
• Strong analytical skills.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance