Customer Support Specialist at Fuse Energy in London, England, United Kingdom | Kablio

Role

Description

billing support

customer experience

shift work

energy advice

after‑sales support

issue resolution

Assist customers with billing, tariff, and usage inquiries, explaining our straightforward, no-hidden-costs approach
Work collaboratively with internal teams to continuously improve the customer experience
Work 40 hours in shifts per week (including overnight shifts, with additional pay)
Deliveroo breakfast and dinner for office based employees
Offer advice to customers on how to maximise their energy savings
Deliver excellent after-sales support through chat channel and emails
Resolve service-related issues quickly and professionally

Requirements

communication

problem solving

customer service

bachelor's

teamwork

on-site

Exceptional verbal and written communication skills
Excellent communication skills and a genuine passion for helping customers
Strong problem-solving skills and the ability to manage challenging situations with patience
Previous experience in customer service, ideally within the energy or utilities sector, is a plus, but not necessary
Bachelor's degree
Ability to work in-office
Ability to work both independently and collaboratively in a team environment

Benefits

Paid annual leave
Fully expensed tech to match your needs
Competitive salary
Biannual bonus scheme

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$78 million

Seed Funding Secured

The company rapidly expanded after securing $78 million in seed funding, maintaining financial flexibility.

Founded in 2022 by former Revolut executives, the company entered a post‑crisis UK market aiming to shake up energy supply.
They built an app‑first platform that guarantees the lowest electricity tariff, undercutting Ofgem’s price cap and refunding any difference.
Alongside retail supply, they invest in and manage solar and wind farms, and are pairing renewables with electrolyzers to explore green hydrogen.
Typical projects include tariff optimization, smart meter installation, vertical integration of renewables, and hydrogen pilot systems.
Their multi‑rate and Economy 7/10 tariffs complement rooftop installations, offering both peak/off‑peak benefits and behind‑the‑meter generation.
An unusual early move: launching with real‑time consumption tracking and renewables investment from day one, blending tech, green energy and finance.

Culture + Values

Quick iterations, field of learning, clear communication and strong ownership — team members see immediate impact without excessive bureaucracy
High expectations and accountability — people care about delivering results and are rewarded accordingly
Experienced and involved team with a growth mindset — openness to giving and receiving objective feedback
Strong compensation aligning with startup performance and leadership standards

Environment + Sustainability

18+300 MW

Renewable Capacity

Operating and maintaining solar and wind capacity in the UK with additional projects in development.

$12M/$90M

Project Zero Funding

Secured in September 2024 for a decentralized renewable energy network.

1 TW

Renewable Energy Goal

Targeting 1 terawatt renewable capacity via Project Zero.

Project Zero launch scheduled for 2025 including installer marketplace, retail energy and EV charging network
Decentralized approach rewards users via a Solana-based utility token for contributing clean energy and demand response

Inclusion & Diversity

No publicly disclosed DEI strategy, targets, or gender-related statistics found on website or LinkedIn

Articles

About Us

Careers

Services

Company

Overview

$78 million

Seed Funding Secured

The company rapidly expanded after securing $78 million in seed funding, maintaining financial flexibility.

Founded in 2022 by former Revolut executives, the company entered a post‑crisis UK market aiming to shake up energy supply.
They built an app‑first platform that guarantees the lowest electricity tariff, undercutting Ofgem’s price cap and refunding any difference.
Alongside retail supply, they invest in and manage solar and wind farms, and are pairing renewables with electrolyzers to explore green hydrogen.
Typical projects include tariff optimization, smart meter installation, vertical integration of renewables, and hydrogen pilot systems.
Their multi‑rate and Economy 7/10 tariffs complement rooftop installations, offering both peak/off‑peak benefits and behind‑the‑meter generation.
An unusual early move: launching with real‑time consumption tracking and renewables investment from day one, blending tech, green energy and finance.

Culture + Values

Quick iterations, field of learning, clear communication and strong ownership — team members see immediate impact without excessive bureaucracy
High expectations and accountability — people care about delivering results and are rewarded accordingly
Experienced and involved team with a growth mindset — openness to giving and receiving objective feedback
Strong compensation aligning with startup performance and leadership standards

Environment + Sustainability

18+300 MW

Renewable Capacity

Operating and maintaining solar and wind capacity in the UK with additional projects in development.

$12M/$90M

Project Zero Funding

Secured in September 2024 for a decentralized renewable energy network.

1 TW

Renewable Energy Goal

Targeting 1 terawatt renewable capacity via Project Zero.

Project Zero launch scheduled for 2025 including installer marketplace, retail energy and EV charging network
Decentralized approach rewards users via a Solana-based utility token for contributing clean energy and demand response

Inclusion & Diversity

No publicly disclosed DEI strategy, targets, or gender-related statistics found on website or LinkedIn

Articles

About Us

Careers

Services