Resident Occupancy Specialist at The Community Builders, Inc. in St Paul, MN | USD19-21 | Kablio
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Resident Occupancy Specialist
The Community Builders, Inc.
A nonprofit developer focused on creating and sustaining affordable housing communities.
Provide customer service, lease apartments, and support property operations.
6 days ago ago
$19 - $21
Junior (1-3 years)
Full Time
St Paul, MN
Onsite
Company Size
300 Employees
Service Specialisms
Affordable Housing Development
Real Estate Development
Community Development
Urban Planning
Construction Management
Property Development
Sector Specialisms
Residential
Commercial
Mixed-income Housing
Affordable Housing
Community Development
Retail Landlord
Neighborhood Investment
Property Management
+2 more
Role
Description
customer service
data entry
maintenance requests
lease renewals
invoice processing
market surveys
Answer or return all calls promptly and with the highest level of customer service.
Contribute to cleanliness and curb appeal of the community on continuing basis.
Prepare recertification and lease renewals, and enter data into tracking system.
Conduct service inspections with the Service Management team to ensure apts. are in move-in condition.
Develop relationships with residents to understand their needs and aspirations and develop trust.
Track and ensure timely delivery of resident notices.
Process applications for approval and follow up with applicants.
Code and process invoices and research discrepancies as needed.
Greet prospective tenants and show the property and its features in accordance with established procedures.
Facilitate and attend community engagement activities with residents, as directed by the Community Manager.
Schedule appointments and conduct in-person visits as needed.
Initiate Maintenance Service Requests promptly and follow up with residents to ensure completion of service.
Listen to resident requests, concerns and comments, refer them as appropriate.
Manage rental payment process.
Conduct market surveys and shop competitive communities.
Coordinate and maintain records for staff office, phones, parking and office keys.
General clerical duties: photocopying, faxing, mailing and filing, sign for and distribute packages.
Requirements
microsoft office
yardi
high school
customer service
35 wpm
communication
Experience and proficiency of Microsoft Office
Customer service experience in Property/Hotel/Retail, Sales 1+ year
High school graduate or GED equivalent
Proficiency with Microsoft Office including Word, Excel and MS Outlook
Demonstrated ability to learn and operate office systems including telephone, copier and computer systems.
Ability to type at least 35 wpm
Industry software such as Yardi a plus
Excellent Customer Service, verbal and written communication (English language) skills
Benefits
403(b) retirement plan with company match
Pre-qualify prospects in accordance with the company procedures and housing requirements
Medical, dental, and vision insurance
12 Paid Holidays & tenure-based PTO accruals
Tax-advantage accounts: commuter/parking, medical & dependent care FSA
Hospital & Critical Illness Insurance
Salary: $19-21/hour
Company paid Life & Disability Insurance
Employer contributions to Health Savings Accounts
Confidential, 24/7 Employee Assistance Program
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
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Company
Overview
1964
Years in Operation
The company has been actively working to enhance neighborhoods and create sustainable affordable housing for over half a century.
Specializes in revitalizing communities and developing long-term, impactful housing solutions, with a focus on mixed-income developments.
Creates developments that serve as both affordable housing and community anchors by leveraging expertise in urban planning and financing.
Collaborates with local governments and partners to address housing and social needs through community redevelopment.
Notable projects include large-scale residential developments in high-need urban areas, each aimed at creating lasting positive change.
Committed to fostering strong, healthy, and economically resilient neighborhoods.
Culture + Values
To build and sustain strong communities where people of all incomes can achieve their full potential.
We hire diverse and talented people.
We empower our employees to take initiative, advance our mission, and deliver results.
We hold leaders and each other accountable for fostering inclusion, trust, and collaboration.
Environment + Sustainability
20% Energy Reduction
SAHF Big Reach Commitment
Aim to reduce energy intensity of portfolio by 20% from 2010 baseline by 2020.
$2.5B Investment
Project Financing for Developments
Over $2.5 billion spent on constructing and preserving affordable/mixed-income housing developments.
10,000 Apartments
Managed Nationwide
Owning/managing over 10,000 apartments across 14 states and DC, enabling large-scale sustainability improvements.
320+ Developments
Affordable Housing Portfolio
Constructing and preserving more than 320 affordable and mixed-income housing developments.
Uses improved operations & maintenance, resident engagement, appliance/equipment upgrades, whole‑building retrofits and renewable energy to meet energy‑savings goals
Inclusion & Diversity
2,000 Residents
Job Placements
Approximately 2,000 residents have been placed in jobs through the company's efforts.
$16.7M Returned
Tax Credit/Asset Building
Returns $16.7 million annually through Earned Income Tax Credit and Asset-Building campaigns.
Mission to build communities where people of all incomes can thrive (emphasis on socioeconomic inclusion)
Leadership & staff demographics (GuideStar 2023): leadership identified as White/Caucasian male, heterosexual, without disability
Collaborates with neighborhood groups, residents, public/private agencies to coordinate access to support services
Articles
Our Work
Careers