Butler

Description

• Assist with clothing and wardrobe management, including packing and unpacking, laundry, and pressing services
• Identify and recognize VIP and returning guests, ensuring their preferences and expectations are met and exceeded
• Establish and maintain positive and professional relationships with guests, anticipating their needs and preferences
• Offer concierge services, including organizing excursions, transportation, spa appointments, and other personalized requests
• Handle guest concerns or issues with empathy and efficiency, finding timely resolutions or escalating matters to the appropriate management
• Assist with the planning and execution of special events, dinners, and celebrations, ensuring a flawless and memorable experience
• Greet guests warmly and professionally, creating a welcoming and courteous atmosphere upon their arrival
• Ensure all service areas, including pantries and butler stations, are well-organized and stocked with supplies
• Ensure guest rooms and suites are meticulously prepared and maintained, including arranging amenities, preparing personalized welcome notes, and managing turndown service
• Assist with dining arrangements, serving meals, and offering personalized dining suggestions to guests
• Prepare and serve beverages, including cocktails, wines, and other refreshments, according to guests' preferences
• Adhere to the highest standards of etiquette and protocol, maintaining an unobtrusive and discreet presence while providing exceptional service
• Provide personalized and anticipatory service, attending to guests' needs and preferences with attention to detail

Requirements

• Discretion and professionalism in handling confidential information and guest interactions
• Knowledge of fine dining, wines, and beverage service protocols
• Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
• Strong understanding of personalized service and etiquette
• Possession of a valid driver's license
• Ability to maintain a valid Drivers’ License and clean driving record
• Excellent communication and interpersonal skills, with a polished and gracious demeanor
• Ability to understand and respect the customs and preferences of guests from various backgrounds
• High school diploma or equivalent required
• Previous experience in a luxury hospitality setting, preferably in a similar butler or guest services role, is highly desirable
• Demonstrated experience in delivering personalized service and exceeding guest expectations is a significant asset
• Ability to anticipate guests' preferences and provide anticipatory service is vital
• Proficiency in multiple languages is a plus
• Proficiency in Mandarin is a plus
• Meticulous attention to detail
• Efficient time management and the ability to prioritize effectively
• Ability to collaborate with other resort departments, such as housekeeping, culinary, and front desk, is vital for seamless guest experiences
• Maintain a high level of professionalism, be impeccably groomed, poised, and polished, and adhere to the highest standards of etiquette
• Must possess a valid driver's license and demonstrate proficiency in operating a motor vehicle.
• Exceptional attention to detail to anticipate and fulfill guest needs and preferences

Benefits

• Work in a fast-paced, busy, and somewhat stressful environment

Training + Development

Interview process

Visa Sponsorship

Security clearance