Key Account Manager

Description

As a Key Account Manager, your focus will be to be the sole point of contact with the client, ensure customer satisfaction, regular updates on progress of the project, resolve issues that the customers face, generate reports, ensure that we deliver as per the plan and the payments are accrued from the client as per the schedule, responsible for repeat orders and cross sale of our products. The role is crucial to ensure smooth operations and communication between the customer and Modulus, efficiency in recovery of payments and build long term relationships.

• Facilitate project onboarding with full documentation and milestone mapping.
• Solely responsible to ensure repeat orders from existing customers or generate leads for the same to be shared with sales team.
• Capture feedback post-deployment to influence design upgrades and process improvements.
• To share regular updates with the larger team along with the details of milestones, client expectations, timelines, etc.
• Project progression tracking, risk identification & escalation
• Collaborate with finance department for reconciliation, clarifications from the client and resolution of any contention.
• Ensuring customer stickiness through cross selling of different products, long term strategy and relationship building, and strengthening the network.
• Monitor competitor activity, material preferences, and sector expansion patterns to guide strategy.
• Sales forecasting, revenue tracking & pipeline reporting
• Solely responsible for ensuring payments are accrued on time from customers.
• Track project execution and resolve bottlenecks via internal coordination.
• Set up customer success metrics, track via scoring methodologies like NPS, etc. and share regular updates with team along with insights.

Requirements

Educational Background

Execution & Delivery Skills

Core Functional Skills

The ideal KAM builds lasting relationships, ensures execution excellence, and drives account growth through deep customer understanding and structured delivery.

• Ability to create account expansion strategies (upsell / cross-sell)
• Understanding of construction workflows / project lifecycle
• Experience in the field of real estate or construction would be a plus.
• 3–6 Years of experience in account management, customer service and success, cross sales and recovery.
• Comfort with fast-paced, multi-location execution workflows
• CRM proficiency (Zoho, Salesforce, HubSpot etc.)
• Any Bachelor’s degree in Business, Hospitality, or Engineering, MBA would be an advantage.
• Strong commercial acumen and design sensitivity.
• Structured reporting and documentation

Benefits

• Chance to make a significant impact in a rapidly growing company.
• Competitive salary and performance-based incentives.
• Professional development and growth opportunities.
• Opportunity to work with a dynamic and innovative team.

Training + Development

Interview process

Visa Sponsorship

Security clearance