Service Management Manager
Zoomlion Middle East
issue analysis
process optimization
service center
quality monitoring
team leadership
resource coordination
➤ Collect and analyze system-related issues; propose process optimization improvements and ensure proper implementation.
➤ Establish and manage customer service centers; oversee customer feedback channels and complaint resolution processes.
➤ Monitor the quality of service operations and process compliance; identify and report service quality issues, major product quality concerns, and anomalies.
➤ Lead department development, including recruitment, training, and performance management of team members.
➤ Coordinate service resources, identify anomalies such as resource shortages or unauthorized usage, and ensure efficient inter-departmental resource coordination.
problem solving
5+ years
ms office
uae license
bachelor's
leadership
✔️ Strong analytical and problem-solving skills with a proactive mindset.
✔️ Minimum 5 years of experience in service management or operations, with at least 2 years in a supervisory or managerial role.
✔️ Proficiency in service management tools and MS Office applications.
✔️ With valid UAE driving license
✔️ Bachelor’s degree in Business Administration, Operations Management, or a related field.
✔️ Excellent coordination, communication, and leadership skills.
ZOOMLION is seeking for an experienced and detail-oriented Service Management Manager to join our team in Dubai, UAE. This role is responsible for overseeing service execution quality, optimizing service processes, coordinating cross-department resources, and managing customer service operations to ensure a high standard of service delivery and customer satisfaction.
BenefitsPeople also searched
- Born in 1992 in China, it swiftly grew from crafting concrete pumps to a global machinery powerhouse.
- Its expansion into the Middle East led to localized hubs in the UAE, Oman and soon Qatar and Kuwait.
- Major contracts span mega‑projects like NEOM’s The Line in Saudi Arabia and oil‑field operations.
- Its portfolio spans earth‑moving equipment – cranes, excavators, pumps – built for regional industries.
- Despite its Chinese origins, it tailored products like all‑terrain ZRT850 and ZRT900V‑1 cranes for local needs.
- Unusually, it integrates sales, service, exhibitions, storage and spare parts into cohesive regional hubs.
- SINCERE, CEASELESS, LARGE, SUBSTANTIAL, FAR‑REACHING & LONG‑ENDURING
- Ultra honesty
- Moral character and capability
- Being fair, equal and open
- Courtesy, truth, probity and humility
- Heart of appreciation, humility, beneficence, selflessness and improvement
- Study, think, hardworking, diligence, austerity and encourage
- Social prestige, culture contain, organization union, all around control, team improvement, self innovation and brand leadership
- Loyalty, truth, humility, fortitude, open‑mind, self‑discipline, encourage and improvement
- Tolerance, Sharing, Responsibility
90% Reduction
Welding Fumes
Reduced welding fumes by 90%, demonstrating significant progress in air quality improvements.
177 Products
New-Energy Offerings
Released 177 new-energy products across 13 product lines, showcasing a broad commitment to sustainable innovation.
80,000 Tons
CO₂ Savings
Earthmoving Machinery Smart Park cut 80,000 tons of CO₂ annually, equivalent to planting five million trees.
65.6 M kWh
Renewable Energy
Annual solar PV generation of 65.6 million kWh saves 21,500 tons of coal and cuts 65,400 tons of CO₂ per year.
- Launched green development strategy focused on design, manufacturing, products, standards, and management.
- Operates five intelligent factories and 170 intelligent production lines (by June 2023).
- First green intelligent construction site features 11 types of large pure-electric/autonomous machines, reducing the construction period by 30% and manual efficiency by 300%
- Smart Industrial City now fully powered by green energy via grid-connected PV.
- No publicly available DEI strategy or gender-related statistics found
