Apartment Manager

Description

• Stay updated on changes in housing regulations and best practices to ensure ongoing compliance and operational efficiency.
• Oversee all aspects of daily operations for the congregational place, including resident relations, leasing, and facilities management.
• Supervise maintenance staff and coordinate vendor services for repairs, renovations, and preventative maintenance to ensure a safe, clean, and functional environment.
• Serve as a liaison between residents and RHF leadership, communicating feedback, suggestions, and concerns.
• Ensure all lease agreements comply with RHF policies and affordable housing regulations, including eligibility requirements for senior and affordable housing.
• Review and approve purchase orders, invoices, and other financial documents related to the operation of the congregational place.
• Primary work is performed in an office setting within the congregational place, with frequent tours and inspections of resident units, common areas, and outdoor spaces.
• Collaborate with the Resident Service Coordinator to ensure residents have access to necessary social, health, and supportive services.
• Conduct regular inspections of the congregational place, including common areas, resident units, and outdoor spaces, to ensure adherence to safety, cleanliness, and regulatory standards.
• Prepare and submit required reports to RHF leadership and regulatory agencies.
• Address resident concerns, mediate disputes, and resolve issues promptly and professionally to ensure resident satisfaction and well-being.
• Ensure compliance with all federal, state, and local housing regulations (including HUD and LIHTC requirements) specific to congregational living environments.
• Monitor and maximize occupancy rates through proactive leasing efforts and resident retention strategies.
• Manage all leasing activities: market available units, conduct tours, process applications, and ensure timely move-ins and move-outs.
• Maintain strict compliance with all HUD, LIHTC, and other affordable housing program regulations, including timely completion of income certifications and annual recertifications.
• Coordinate and oversee audits, inspections, and reviews by regulatory bodies or funding sources, ensuring the congregational place meets all standards and guidelines.
• Coordinate with maintenance to ensure vacant units are promptly prepared for new residents.
• Develop, implement, and monitor annual budgets, ensuring financial health by managing expenses and maximizing occupancy.
• Foster a positive, inclusive, and supportive community atmosphere by organizing and supporting resident activities, events, and services tailored to the needs of seniors.
• Provide exceptional customer service to residents and their families, maintaining a welcoming and respectful environment at all times.
• Maintain accurate, organized records of leasing, financial transactions, maintenance activities, and resident interactions.

Requirements

• Must be able to sit, stand, walk, and perform tasks requiring manual dexterity and visual acuity.
• Ability to work flexible hours, including weekends and evenings, as needed to support community events or respond to emergencies.
• Strong analytical and problem-solving skills, with the ability to manage complex situations and make sound decisions.
• Ability to lift up to 25 lbs. and occasionally perform physical tasks related to facility management.
• Proficiency in property management software (such as Yardi, RealPage) and Microsoft Office Suite (Word, Excel, Outlook).
• Minimum 3 years of experience in property or congregational place management, preferably within senior living, affordable housing, or multifamily environments.
• Work environment is typically climate-controlled, but may involve exposure to various weather conditions during outdoor inspections or activities.
• Demonstrated experience with HUD, LIHTC, and other affordable housing programs is preferred.
• Excellent written and verbal communication skills for interaction with residents, families, staff, and external partners.
• Valid driver’s license and access to reliable transportation.
• Must successfully pass a background check and drug screening.
• Proven experience managing budgets, financial reporting, and facility operations.
• High school diploma or equivalent required; post-secondary education in property management, business administration, or a related field preferred.
• Ability to work independently, prioritize multiple tasks, and adapt to a fast-paced environment.
• Strong leadership and organizational skills, with the ability to manage teams and work effectively with a diverse resident population.

Benefits

• Employee assistance and more
• Paid time off and holidays
• Health, dental, and vision insurance
• Competitive pay
• Term life and Voluntary supplemental life insurance
• Retirement savings plan

Training + Development

Interview process

Visa Sponsorship

Security clearance