Digital Design Support Technician

Description

• Collaborate with IT and CAD Services to deploy software updates, apply patches, and validate workstation configurations.
• Provide day-to-day support for engineering and design staff using Autodesk and Bentley Design applications.
• Configure, and troubleshoot CAD software and related components, including user profiles, workspaces, templates, and add-ins.
• Troubleshoot common issues such as application errors, performance problems, file access issues, and basic project setup concerns, escalating complex design or modeling issues to senior CAD staff as needed.
• Assist with onboarding new team members, ensuring required CAD software and dependencies are installed and functioning properly.
• Document common issues, resolutions, and setup steps to help improve internal support knowledge and reduce repeat issues.
• Communicate clearly with staff and project teams to set expectations, provide status updates, and confirm resolution of support requests.

Requirements

• Strong communication skills and the ability to work patiently and effectively with engineers and technical staff.
• Exposure to Autodesk, Bentley, or similar design tools is helpful but not required; training and support will be provided.
• Comfort installing, configuring, and maintaining desktop applications in a Windows environment.
• A solid foundation in troubleshooting software and workstation issues, with the ability to follow problems through to resolution or escalate when appropriate.
• Experience supporting or working with technical software in a professional environment.

Benefits

• Paid Time Off (both vacation & sick/wellness time accruals)
• Comprehensive Healthcare (medical, dental, vision, short- & long-term disability insurance)
• Employee Stock Ownership Plan (financial profit sharing)
• Performance-based bonuses
• Parental Bonding Leave
• Paid Holidays
• 401(k) Plan

Training + Development

Interview process

Visa Sponsorship

Security clearance