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Senior Compliance Works Coordinator (Parental Leave FTC)
Paradigm Housing Group
Lead and support compliance team in repairs scheduling and service improvement.
12d ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Part Time
Wooburn Green, England, United Kingdom
Hybrid
Company Size
570 Employees
Service Specialisms
Affordable housing provision
Shared ownership
Market rent
Supported accommodation
New home building
Maintenance services
Development services
Repairs service
Sector Specialisms
Residential
Affordable Housing
Social Housing
Energy Efficiency
Sustainability
Role
What you would be doing
What you bring
repairs scheduling
time management
leadership
data reporting
communication
performance
- Strong understanding of repairs scheduling and service delivery
- Excellent organisational skills and ability to manage time effectively under pressure
- Proven ability to lead, plan resources, set targets, and monitor performance
- Analytical skills with experience in data reporting
- Advanced verbal and written communication skills
- Ability to identify and improve poor staff performance
- Family friendly policies including generous paternity, maternity, shared parental and adoption leave, sabbaticals and more.
- Opportunities for career development and progression.
- Annual bonus potential.
- 1 paid professional subscription per year.
- Pension scheme: a defined contribution scheme with employer contributions of 7.5% or 9.5% depending on the employee’s contribution rate.
- Car leasing scheme.
- Modern collaborative offices, with free parking and charging points for electric vehicles.
- Up to three paid Giving Back (volunteer) Days a year.
- Social events such as quiz nights, Christmas Party, Summer BBQ.
- Holidays – 25 days rising to 30 with length of service (30 days starting for senior roles) plus an extra three paid days off between Christmas and New Year, and the opportunity to buy up to another five days.
- Hybrid working for many roles.
- Health cash plan – worth over £1,800 per year. Includes dental, optical, prescriptions and flu jabs, physiotherapy, chiropractic therapy, reflexology, Sports massage and more.
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Interview process
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Visa SponsorshipInformation not given or found
Security clearance- dbs check may be required for customer-facing roles.
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Company
Overview
16,000 homes
Homes Managed
Responsible for managing over 16,000 properties across multiple counties, including Buckinghamshire, Hertfordshire, and Oxfordshire.
£300m and £350m
Bonds Issued
Has successfully issued significant bonds of £300 million and £350 million to support its growth initiatives.
600 new homes
Annual New Homes
Delivers approximately 600 new homes each year, contributing to housing solutions in the region.
A+ rating
Credit Rating
Maintains an excellent A+ credit rating from Standard & Poor's, reflecting strong financial health.
- Evolved from a small housing provider into a regional powerhouse, born in 1988.
- Operates as a charitable Community Benefit Society, reinvesting all surplus into new homes and services.
- Typical projects include affordable rental homes, shared-ownership developments, market-rent properties, and support accommodation.
- Plans a merger/acquisition to expand its portfolio to nearly 30,000 homes.
- Regulator-rated top tier for governance (G1) and financial viability (V1).
- Providing an excellent service for our customers
- Safety
- Sustainability
25% fewer
missed appointments
Mobile app adoption has reduced missed service appointments by approximately 25%, improving operational efficiency.
50% energy cost savings
retrofitted homes
Residents of retrofitted Wright’s Lane homes enjoy up to 50% energy cost savings through improved efficiency.
8,955 homes
EPC C+ ratings
Enhanced energy performance across homes, with a significant increase to 8,955 properties meeting EPC Band C or above.
£250m sustainability bond
funding secured
A £250 million bond was issued to support sustainability initiatives, aligned with the company's finance framework.
- Three core objectives: reduce contribution to and prepare for climate change; promote biodiversity and limit pollution; throw away less and use resources responsibly.
- Target: improve rented properties to average EPC Band C or above.
- Net zero carbon business target by 2050; detailed plan in Corporate Plan 2021‑26.
- By March 2024, engaged third‑party verifier for carbon footprint and developing carbon reduction plans.
- By March 2024, zero landfill waste target by 2026; waste action plan in place.
- At March 2024, all retrofitted Wright’s Lane homes now EPC B or A with up to 50% energy cost savings.
- By March 2024, 89 % satisfaction (4.6/5) with mobile app reducing missed appointments ~25 %.
- By March 2024, EPC C+ homes rose from 8,409 to 8,955; average SAP rating for all homes: 73.63, new homes: 83.84.
- Aims for biodiversity net gain in developments; native wildflower and bee corridor plantings underway.
3% Gender Pay Gap
Target Aim
Aiming to maintain a median gender pay gap of less than or equal to 3%.
2‑star accreditation
Diversity Recognition
Received a 2-star Best Companies accreditation for their inclusion and diversity efforts in 2023.
5‑Year Targets
Equality Commitment
Set comprehensive equality, diversity, and inclusion targets as part of the Corporate Plan spanning 2021 to 2026.
- Achieved 2‑star Best Companies accreditation for 2023 (up from 1‑star in 2022).
- Set targets for equality, diversity and inclusion across the business in Corporate Plan 2021‑26.
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