Field Support Specialist at Daikin Comfort in Bellevue, WA | Kablio

Role

Description

performance data

field troubleshooting

load calculations

system commissioning

remote support

installation oversight

Collect and evaluate system performance data using Daikin’s proprietary diagnostic tools and offer solution-based feedback to customers.
Resolve field issues related to system design, installation challenges, or product performance.
Provide customer instructions on system operation, care, and control scheduling.
Deliver on-site technical assistance as needed.
Provide technical support via phone, XOi, and email to field personnel and contractors.
May be involved in direct installation, service, or support of Daikin systems, as required.
Perform and Review Manual J and D reports to confirm suitability of HVAC system designs.
Set up and commission control systems, including refrigerant charging, equipment addressing, operational adjustments, and field configuration.
Complete detailed field service reports documenting relevant data and resolutions.
Lead training sessions on proper installation practices, system commissioning, control setup, and troubleshooting for distributors and dealers.
Oversee installations of Daikin HVAC products to ensure proper setup and successful operation.

Requirements

10+ years

epa/rses

hvac expertise

excel

associate degree

problem solving

10 years of installation experience preferred.
Industry certifications such as EPA/RSES, NATE, Title 24 expertise or a California contractor license are preferred.
Minimum 5 years of hands-on installation and technical service experience within the HVAC industry.
Proven technical expertise to explain HVAC product functionality to end users and technicians.
Must be able to perform essential responsibilities with or without reasonable accommodation.
Exceptional communication and interpersonal skills; able to work with a wide range of stakeholders.
Strong documentation skills and the ability to solve problems quickly and effectively.
Strong understanding of refrigeration, airflow dynamics, HVAC theory, and system layout.
Ability to clearly articulate technical concepts, problems, and solutions.
Proactive, self-directed, and capable of working both independently and collaboratively.
Proficiency in Microsoft Excel and PowerPoint.
This position involves substantial travel (up to 75%) and may require work in a variety of environments (attics, rooftops, crawlspaces, etc.).
Valid driver’s license (required).
Well-developed planning, organizational, analytical, and decision-making abilities.
Associate’s degree (highly preferred).

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

100 Years

Years of HVAC Experience

The company has a rich history rooted in a century of HVAC innovation.

2022 Rebranded

Year of North American Rebranding

The company rebranded in North America, unifying residential and commercial solutions.

280M Units

Units Globally

The company has showcased its impact with over 280 million units globally.

400+ Patents

Global HVAC Patents

Backed by extensive R&D, the company holds over 400 HVAC patents worldwide.

Merges Daikin’s global tech with Goodman’s U.S. acquisition roots.
Engineers and delivers high-efficiency heat pumps, central ACs, ductless mini-splits, smart thermostats, and air purifiers.
A pioneer in using low-GWP R-32 refrigerant, demonstrating commitment to environmental impact.

Culture + Values

Each individual possesses infinite potential, and the cumulative growth of all employees is the foundation for the company's development.
Boldly take on challenging situations with full conviction of your potential.
Refine and enhance your strengths and expertise until you excel in your field of expertise.
Learn humbly from others who have different thoughts, values, and experiences.
Participate with a sense of ownership by sharing information and opinions through deep and extensive discussions ('Flat and Fast management').
Fulfill your roles and responsibilities, and work together towards achieving goals.
Respect each person, unleash your infinite potential, and embrace healthy competition.

Environment + Sustainability

96% Water Recycling

Closed-Loop Water System

Recycles up to 96% of process water, significantly reducing water consumption.

40,000 Tons Recycled

Annual Scrap Material Recycling

Processes and recycles 40,000 tons of scrap material annually, promoting resource efficiency and sustainability.

400,000 kg Refrigerant Avoided

Reclaimed Refrigerant Program

Avoids over 400,000 kg of virgin refrigerant annually through the 'Loop by Daikin' initiative, reducing environmental impact.

-30% to -50% GHG Targets

Global Environmental Vision 2050

Aims to reduce greenhouse gas emissions by 30% by 2025 and 50% by 2030 compared to a baseline, with 17% achieved by FY2023.

Solar array reduces DTTP carbon emissions by 535 tons annually and offsets equivalent of 100 cars.
Composts 1,000 lb of food waste monthly.
Zero-waste-to-landfill goal by 2030; 85% of waste recycled by end of 2024; on-site composting and e-waste recycling.
Uses R-32 refrigerant (low-GWP) across products for enhanced energy efficiency.
Promotes inverter technology and heat pumps (up to 80% GHG reduction vs gas boilers)
Award-winning pollinator garden supporting monarch butterflies and native bees; drought-resistant landscaping; Adopt-a-Highway program.
1-megawatt solar array installed at Daikin Texas Technology Park, eliminating ~845 metric tons of CO₂ annually.

Inclusion & Diversity

People‑Centered Management: belief in individuals’ potential as source of competitiveness.
Draw out enthusiasm and understanding to strengthen organization and enable individuals to demonstrate their full potential.
Workplace where employees experience fulfillment, purpose, and can demonstrate maximum potential.
PCM Behaviors include building genuine, trustworthy relationships and teamwork through information sharing, deep discussion, ownership, and respect.

Articles

Heating & AC Solutions

Daikin One smart home control

Indoor Air Quality

Financing & Rebates

Role

Description

performance data

field troubleshooting

load calculations

system commissioning

remote support

installation oversight

Collect and evaluate system performance data using Daikin’s proprietary diagnostic tools and offer solution-based feedback to customers.
Resolve field issues related to system design, installation challenges, or product performance.
Provide customer instructions on system operation, care, and control scheduling.
Deliver on-site technical assistance as needed.
Provide technical support via phone, XOi, and email to field personnel and contractors.
May be involved in direct installation, service, or support of Daikin systems, as required.
Perform and Review Manual J and D reports to confirm suitability of HVAC system designs.
Set up and commission control systems, including refrigerant charging, equipment addressing, operational adjustments, and field configuration.
Complete detailed field service reports documenting relevant data and resolutions.
Lead training sessions on proper installation practices, system commissioning, control setup, and troubleshooting for distributors and dealers.
Oversee installations of Daikin HVAC products to ensure proper setup and successful operation.

Requirements

10+ years

epa/rses

hvac expertise

excel

associate degree

problem solving

10 years of installation experience preferred.
Industry certifications such as EPA/RSES, NATE, Title 24 expertise or a California contractor license are preferred.
Minimum 5 years of hands-on installation and technical service experience within the HVAC industry.
Proven technical expertise to explain HVAC product functionality to end users and technicians.
Must be able to perform essential responsibilities with or without reasonable accommodation.
Exceptional communication and interpersonal skills; able to work with a wide range of stakeholders.
Strong documentation skills and the ability to solve problems quickly and effectively.
Strong understanding of refrigeration, airflow dynamics, HVAC theory, and system layout.
Ability to clearly articulate technical concepts, problems, and solutions.
Proactive, self-directed, and capable of working both independently and collaboratively.
Proficiency in Microsoft Excel and PowerPoint.
This position involves substantial travel (up to 75%) and may require work in a variety of environments (attics, rooftops, crawlspaces, etc.).
Valid driver’s license (required).
Well-developed planning, organizational, analytical, and decision-making abilities.
Associate’s degree (highly preferred).

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

100 Years

Years of HVAC Experience

The company has a rich history rooted in a century of HVAC innovation.

2022 Rebranded

Year of North American Rebranding

The company rebranded in North America, unifying residential and commercial solutions.

280M Units

Units Globally

The company has showcased its impact with over 280 million units globally.

400+ Patents

Global HVAC Patents

Backed by extensive R&D, the company holds over 400 HVAC patents worldwide.

Merges Daikin’s global tech with Goodman’s U.S. acquisition roots.
Engineers and delivers high-efficiency heat pumps, central ACs, ductless mini-splits, smart thermostats, and air purifiers.
A pioneer in using low-GWP R-32 refrigerant, demonstrating commitment to environmental impact.

Culture + Values

Each individual possesses infinite potential, and the cumulative growth of all employees is the foundation for the company's development.
Boldly take on challenging situations with full conviction of your potential.
Refine and enhance your strengths and expertise until you excel in your field of expertise.
Learn humbly from others who have different thoughts, values, and experiences.
Participate with a sense of ownership by sharing information and opinions through deep and extensive discussions ('Flat and Fast management').
Fulfill your roles and responsibilities, and work together towards achieving goals.
Respect each person, unleash your infinite potential, and embrace healthy competition.

Environment + Sustainability

96% Water Recycling

Closed-Loop Water System

Recycles up to 96% of process water, significantly reducing water consumption.

40,000 Tons Recycled

Annual Scrap Material Recycling

Processes and recycles 40,000 tons of scrap material annually, promoting resource efficiency and sustainability.

400,000 kg Refrigerant Avoided

Reclaimed Refrigerant Program

Avoids over 400,000 kg of virgin refrigerant annually through the 'Loop by Daikin' initiative, reducing environmental impact.

-30% to -50% GHG Targets

Global Environmental Vision 2050

Aims to reduce greenhouse gas emissions by 30% by 2025 and 50% by 2030 compared to a baseline, with 17% achieved by FY2023.

Solar array reduces DTTP carbon emissions by 535 tons annually and offsets equivalent of 100 cars.
Composts 1,000 lb of food waste monthly.
Zero-waste-to-landfill goal by 2030; 85% of waste recycled by end of 2024; on-site composting and e-waste recycling.
Uses R-32 refrigerant (low-GWP) across products for enhanced energy efficiency.
Promotes inverter technology and heat pumps (up to 80% GHG reduction vs gas boilers)
Award-winning pollinator garden supporting monarch butterflies and native bees; drought-resistant landscaping; Adopt-a-Highway program.
1-megawatt solar array installed at Daikin Texas Technology Park, eliminating ~845 metric tons of CO₂ annually.

Inclusion & Diversity

People‑Centered Management: belief in individuals’ potential as source of competitiveness.
Draw out enthusiasm and understanding to strengthen organization and enable individuals to demonstrate their full potential.
Workplace where employees experience fulfillment, purpose, and can demonstrate maximum potential.
PCM Behaviors include building genuine, trustworthy relationships and teamwork through information sharing, deep discussion, ownership, and respect.

Articles

Heating & AC Solutions

Daikin One smart home control

Indoor Air Quality

Financing & Rebates