Conduct regular assessments of service management practices and performance, identifying areas for improvement and implementing corrective actions.
Oversee the service management team and service desk operations to ensure efficient and effective service delivery. This includes managing day-to-day operations, fostering a culture of excellence, continuous improvement, and customer-centric service delivery.
Collaborate with cross-functional teams to document service level agreements (SLAs), key performance indicators (KPIs), and operational metrics.
Collaborate with stakeholders to define and prioritize service management projects and initiatives.
You will contribute to the success of upholding our world-class network reliability and drive sustainability
Drive effective utilization of the ServiceNow platform, including configuration, customization, and enhancements to meet business requirements.
Act as liaison between the service management team, IT teams, and business stakeholders, ensuring effective communication and relationship management.
Responsible for leading IT Service Management (ITSM) initiatives and improvements. This includes developing and implementing service management strategies, policies, and procedures that align with industry best practices, as well as driving the practical adoption of service management methodologies.
Review and enhance configuration management practices to ensure accurate and up-to-date information in the Configuration Management Database (CMDB), improving service dependency and impact mapping.
Requirements
computer science
itil
servicenow
problem solving
communication
energy sector
Bachelor's degree in Computer Science, Information Technology, or a related field.
Relevant certifications in IT service management (e.g., ITIL Foundation, ServiceNow Certified System Administrator) are preferred.
Proven experience in leading service improvement initiatives and driving process optimization, with measurable results.
Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
Experience working in energy sector or a similar field is a plus.
Strong understanding of IT service management frameworks, such as ITIL, and industry best practices.
Proficient in configuring and customizing ServiceNow, including workflows, forms, and integrations.
Excellent problem-solving skills and ability to analyze complex service management issues.
Benefits
Immerse in a positive work environment that promotes/fosters teamwork and collaboration
We provide access to an extensive range of training opportunities and encourage staff to take charge of their personal development
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Since 1995
Company Founding Year
The company traces its origins back to its founding in 1995 from Singapore’s Public Utilities Board.
2022–24 Expansion
Renewable Energy Growth
The company expanded its solar capacity during this period, adding rooftop and utility-scale farms.
It has grown into Asia‑Pacific’s national electricity and gas grid operator.
It owns and runs transmission and distribution networks in Singapore and Australia, underpinning industrial, commercial and residential energy supply.
Its renewable arm develops district cooling, EV charging, solar farms, microgrids and green digital energy solutions across Singapore and the region.
Flagship projects include the world’s largest underground district cooling network in Marina Bay and shared cooling systems in towns like Tampines.
Through joint ventures, it co‑develops major infrastructure like Australia’s Jemena utility assets and STMicroelectronics’ industrial district cooling in Ang Mo Kio.
Culture + Values
We provide reliable and efficient utility services to enhance the economy and the quality of life.
We commit to creating value for our customers, our people, and our shareholders. We uphold the highest standards of service and performance.
We act with honesty. We practise the highest ethical standards.
We take pride and ownership in what we do.
We support, respect and trust each other. We continually learn and share ideas and knowledge.
Environment + Sustainability
30% by 2030
Carbon Footprint Reduction
Target to reduce carbon footprint by 30% compared to 2020 levels by 2030, contributing to global climate goals.
100% Renewable Energy
Zero-Emission Building
Operates Southeast Asia's first zero-emission building powered entirely by green hydrogen.
1,000 t CO₂ Savings
District Cooling Efficiency
Reduced carbon emissions by 1,000 metric tons annually through Singapore's first brownfield distributed district cooling network.
920,000 kWh Annually
Solar Energy Generation
Installed solar PV systems across properties to generate over 920,000 kWh of clean energy annually.
By 2030, entire global production powered by renewable energy.
Carbon neutral in Scope 1 and 2 emissions by 2030.
No negative environmental impact from operations by 2030.
"30‑30‑30" target: help customers achieve ≥ 30 % added value and reduce our carbon footprint by ≥ 30 % by 2030.
Inclusion & Diversity
No publicly available DEI strategy or gender‑related statistics found.