IT Manager

Description

• Run the service desk with ITSM best practices (incident, request, problem, change), meeting SLAs and improving first-call resolution.
• Manage endpoint lifecycle and configuration (e.g., SCCM imaging, device upgrades, mobile/tablets), onboard new hires, and provide targeted user training.
• Enable field operations by standing up remote offices (networking, printers, boosters) and supporting operational communications (e.g., radios) with standards for ordering, programming, and deployment.
• Track KPIs/OKRs for availability, service quality, and efficiency; drive continuous improvement initiatives.
• Lead enterprise networking operations (routing, VLAN/VLSM/segmentation) across Cisco/Meraki environments, including remote offices and jobsites.
• Supervise and develop IT staff; provide technical guidance and set clear operational standards.
• Manage vendors, licensing, and procurement; contribute to budgeting and capacity planning.
• Administer and enhance core business systems (e.g., ERP/accounting and field apps), coordinating upgrades, integrations, and vendor support.
• Establish robust backup/DR posture (e.g., Veeam), conduct periodic restore tests, and drive recovery when needed.
• Enforce security policies for identity, access, patching, backups, and logging; participate in risk assessments and remediation plans.
• Oversee company web properties and related integrations with internal systems.
• Maintain system and process documentation, knowledge bases, and user guides.
• Deliver reporting and analytics through SSRS/ad-hoc SQL to support operational and executive needs.

Requirements

• 5+ years in IT with direct responsibility for enterprise infrastructure and/or application administration.
• Need to be able to deal with wide variations in temperature.
• Be able to lift, up to 50 pounds, endure long periods of standing, kneeling, and squatting.
• Strong customer service orientation, clear communication, and cross-functional collaboration.
• Virtualization and Windows server services (AD/DNS/DHCP/Print) and enterprise storage/backup administration.
• High-level understanding of SOX requirements and IT General Controls (e.g., access, change, and IT operations controls).
• Bachelor’s degree in Information Technology or related field, or equivalent experience.
• Enterprise networking concepts and operations (routing, VLANs, segmentation) in Cisco/Meraki environments.
• Own availability, performance, and lifecycle management for virtualized compute, storage, and Windows server platforms (e.g., vSphere HA, SAN/NAS, DHCP/DNS, print services via GPO).
• SQL/SSRS reporting and supporting line-of-business applications (ERP/accounting, field operations).
• Experience partnering with auditors and business stakeholders to support ITGC testing, issue resolution, and remediation activities.
• Endpoint management and imaging (e.g., SCCM) and support for mobile devices/tablets.
• Proven experience with:
• Certifications such as ITIL, VCP, CCNA, Microsoft (Azure/Server), or Veeam.
• Exposure to Sage 300 CRE or similar ERP suites.
• Experience with construction/field-based operations, access control/CCTV systems, and radio communications ecosystems.
• Service desk leadership and ITSM practices (incident/problem/change).

Benefits

• Company paid:
• Employee Discounts
• Additional Voluntary benefits available
• Employee Assistance Program
• Paid Holidays and PTO
• 1X Base Salary life Insurance
• 401(k) with company match (traditional & roth available)
• Health Plan (HDHP 5,000 -other plan options available for cost)
• Parental Leave
• Medical, Dental, Vision
• Long Term Disability

Training + Development

Interview process

Visa Sponsorship

Security clearance