Customer Support Specialist at Ip Corporation in Nashville, TN | USD17-20 | Kablio

Role

Description

order processing

customer support

internal coordination

service monitoring

product info

reporting

Build strong relationships with customers through professional, friendly, and solution-focused communication.
Coordinate with sales, supply chain, warehouse, and logistics teams to resolve issues and ensure on-time delivery.
Proactively identify and communicate potential service disruptions or opportunities for improvement.
Provide product information, pricing, lead times, and delivery updates.
Process customer orders accurately and in a timely manner through our internal systems.
Maintain accurate customer account information and documentation.
Serve as the main contact for customer inquiries via phone, email, and online channels.
Assist customers with returns, credits, and order adjustments as needed.
Support various administrative tasks and reporting as required.

Requirements

erp/crm

microsoft office

bachelor’s

2+ years

communication

problem solving

Strong communication and relationship-building skills.
High attention to detail with the ability to multitask in a fast-paced environment.
Ability to problem-solve and collaborate with cross-functional teams.
High school diploma required; associate or bachelor’s degree preferred.
Positive attitude, strong work ethic, and commitment to providing exceptional customer service.
2+ years of customer service, order entry, inside sales support, or administrative support experience (manufacturing or distribution preferred).
Freedom to innovate, contribute ideas, and make a meaningful impact on a team that values people.
Experience working in ERP/CRM systems (SAP, Oracle, or similar is a plus).
Proficiency with Microsoft Office Suite (Excel, Outlook, Word).

Benefits

Opportunities for growth within NAC and across IP Corporation’s four operating companies.
Positive, challenging, and supportive work environment.
Competitive benefits, including dental, vision, generous PTO, 401(k) with company match, and more.
A stable, privately-held company with over 60 years of no layoffs and continuous growth.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

With a rich history spanning decades, the company has solidified its reputation in the construction and engineering industries.
The company provides innovative, large-scale solutions across various sectors such as energy, infrastructure, and utilities.
The company specializes in delivering turnkey projects that blend cutting-edge technology with sustainable practices.
Over the years, they have played a pivotal role in transforming communities with their groundbreaking infrastructure and industrial projects.
The company's projects range from large-scale energy facilities to complex water resource management systems.
The company prides itself on tackling some of the most challenging and impactful projects around the globe.
Known for its collaborative approach, the company works with governments, private developers, and multinational corporations to deliver high-impact solutions.
The company’s expertise is particularly recognized in transport and water resources, where they have delivered critical infrastructure that shapes modern cities.

Culture + Values

Environment + Sustainability

Inclusion & Diversity

Articles

Our Projects

Careers

Role

Description

order processing

customer support

internal coordination

service monitoring

product info

reporting

Build strong relationships with customers through professional, friendly, and solution-focused communication.
Coordinate with sales, supply chain, warehouse, and logistics teams to resolve issues and ensure on-time delivery.
Proactively identify and communicate potential service disruptions or opportunities for improvement.
Provide product information, pricing, lead times, and delivery updates.
Process customer orders accurately and in a timely manner through our internal systems.
Maintain accurate customer account information and documentation.
Serve as the main contact for customer inquiries via phone, email, and online channels.
Assist customers with returns, credits, and order adjustments as needed.
Support various administrative tasks and reporting as required.

Requirements

erp/crm

microsoft office

bachelor’s

2+ years

communication

problem solving

Strong communication and relationship-building skills.
High attention to detail with the ability to multitask in a fast-paced environment.
Ability to problem-solve and collaborate with cross-functional teams.
High school diploma required; associate or bachelor’s degree preferred.
Positive attitude, strong work ethic, and commitment to providing exceptional customer service.
2+ years of customer service, order entry, inside sales support, or administrative support experience (manufacturing or distribution preferred).
Freedom to innovate, contribute ideas, and make a meaningful impact on a team that values people.
Experience working in ERP/CRM systems (SAP, Oracle, or similar is a plus).
Proficiency with Microsoft Office Suite (Excel, Outlook, Word).

Benefits

Opportunities for growth within NAC and across IP Corporation’s four operating companies.
Positive, challenging, and supportive work environment.
Competitive benefits, including dental, vision, generous PTO, 401(k) with company match, and more.
A stable, privately-held company with over 60 years of no layoffs and continuous growth.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found