Members Experience Executive - MYO FTC

Description

As a Members Experience Executive you will be the first point of contact for members, visitors and contractors, delivering exceptional, personalized service. You will manage enquiries, support move‑ins and move‑outs, conduct space tours, and coordinate events that align with MYO’s ESG strategy. You will also work closely with service partners, the Flexible Workspace Manager, and building management to maintain a tidy, fully‑functional workspace.

• Serve as the brand’s front‑face, delivering premium customer service to members, visitors and contractors.
• Respond promptly to enquiries via phone, email and in‑person, and act as first point of contact for issue resolution.
• Support member move‑ins and move‑outs, handling related administrative tasks.
• Conduct tours of the workspace for office rentals and event hires.
• Liaise daily with service partners and building management to ensure smooth operations.
• Cover reception duties, including AV setup and lunch‑break coverage.
• Perform regular floor checks to maintain a tidy and ready‑to‑use environment.
• Plan, organise and execute member events, managing third‑party suppliers and budget.
• Align events with MYO’s ESG strategy and sustainability goals.
• Handle office administration, raise purchase orders and maintain site documentation.
• Train and support the Member’s Host and hold KPI meetings with partners.
• Assist the Flexible Workplace Manager with budgeting, compliance and small project oversight.
• Act as an ESG ambassador and represent MYO in Landsec quarterly customer meetings.

Requirements

The ideal candidate has proven customer‑facing experience in coworking, retail or events, strong event‑planning skills, and a natural ability to build relationships. They are a proactive problem‑solver with excellent organisational detail, proficient in MS Word and Excel, and can work independently or as part of a team. A ‘work hard, play hard’ attitude, facilities‑management exposure and ESG awareness are also valued.

• Demonstrate strong relationship‑building, problem‑solving and organisational skills.
• Possess experience in coworking, retail or events, event planning and facilities management.
• Proficient in Microsoft Word and Excel; self‑starter able to work independently and collaboratively.

Benefits

Landsec offers a competitive benefits package, including performance‑based bonus, up to 27 days annual leave, pension contributions up to 10.5 %, private medical insurance, and wellness programmes. Employees can access learning and development opportunities, volunteer days, share‑ownership plans, and flexible‑working options to support work‑life balance.

Training + Development

Interview process

Visa Sponsorship

Security clearance