Service Coordinator

Description

• Opens and update invoices, work orders as needed.
• Answer phones and receive requests for service and quotes.
• Order parts as required for both service shop and field service calls.
• Assists in timecard entries.
• Assist with incremental repair quotes.
• Assist in the scheduling, routing and assigning work to service technicians.
• Confirm with customer scheduling of work.
• Large emphasis on supporting supervisors from all departments in timely closing of service calls.
• Cover absences in other positions within the Service department as needed.
• Passes on lead for work to other departments.
• Coordinates with the CSA Department to meet their needs.
• Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports.

Requirements

• Basic math skills.
• Strong written and verbal communication skills.
• Proficient in the use of a computer and related software (Word, Excel, etc.).
• Must be able to work in a dynamic, fast paced service environment.
• Strong problem solving skills and be detailed oriented with a high level of accuracy.
• Ability to work with minimal supervision.
• High school diploma or (GED) equivalent, with college or trade school preferred.
• Ability to perform duties with a sense of urgency, exceeding customer expectations.
• Excellent organizational skills.

Benefits

• Competitive Retirement Plan
• Additional supplemental offerings and discount programs
• Medical, Dental and Vision insurance options for Employee and Family
• Disability & Life Insurance Packages
• Paid Time Off + 8 company paid holidays
• Employee Referral Program
• Tuition Reimbursement – available to FT employees with 1 year+ of service

Training + Development

Interview process

Visa Sponsorship

Security clearance