Service Coordinator - Level 2

Description

• Distributing necessary collected information and documents to Field Service Technicians and storing internal collected information for reference, as needed
• Performing general office work
• Maintaining consistent communication on current status with the Field Service Technicians, Customers, Vendors, and other office staff
• Maintaining expenses within approved budgetary constraints by utilizing our internal purchase order system and watching costs in the job
• Prioritizing service calls according to urgency and importance
• Assisting with generating scopes of work
• Proactively identifying opportunities to improve the flow of product and labor
• Ensuring accurate documentation and tracking of schedules are maintained in dispatch system and internal cloud storage
• Dispatching a team of Field Service Technicians
• Managing the shared dispatch email inbox
• Coordinating schedules with other Coordinators and Customers, including emergency service requests
• Answering, responding to, and directing phone calls

Requirements

• Previous Dispatching experience preferred
• HVAC knowledge preferred, but not required
• Demonstrated proficiency in multi-tasking and problem solving
• Construction industry experience preferred
• Excellent communication and interpersonal skills
• Willingness to learn and ask questions
• Minimum high school diploma or equivalent
• Ability to prioritize tasks in order of urgency
• Self-starter and time management skills
• Ability to drive tasks to a conclusion
• Microsoft Office experience, including Microsoft Outlook, Excel, Word, and Teams

Benefits

• Flexible schedule required

Training + Development

Interview process

Visa Sponsorship

Security clearance