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Relationship Officer
Em Services Pte Ltd
Handle resident cases, coordinate with technical and government teams, manage complaints
10d ago
Entry-level, Junior (1-3 years)
Full Time
Singapore, Singapore
Office Full-Time
Company Size
557 Employees
Service Specialisms
Facility Management
Integrated Facilities Services
Mechanical and Electrical Engineering
Building Services
Asset Management
Sector Specialisms
Residential
Commercial
Industrial
Retail
Student Accommodation
Facilities Management
Township Management
Real Estate Services
Role
What you would be doing
case management
client calls
enforcement coordination
crisis management
agency deployment
resident meetings
- Attend to cases lodged by residents, review and follow up or assigned to technical team for follow up where necessary.
- Answer Clients Phone calls in a professional and prompt manner
- Coordinate with the assigned Technical Officers on enforcement matters.
- Part of Crisis management team & follow up with stakeholders on resolution of cases
- Deploy cases to the relevant parties (e.g. Government Agencies) for follow up. and follow through to ensure closure of cases.
- Make appointment and meet-up with residents to resolve feedbacks / complaints.
- Address enquiries promptly and professionally, meeting the KPIs set within the Business Unit.
- Coordinate with Agencies on social issues
What you bring
client‑centric
problem solving
interpersonal
multilingual
communication
stakeholder management
- Ability to be client –centric while balancing Township needs & controls
- Analytic and Creative problem solving skills
- Excellent Interpersonal Skills to manage relationships with various stakeholders and clients
- Multilingual skills would be an added advantage
- Acquired communication skills and initiative
- Familiar with dealing with various stakeholders
- Have an understanding of client background and their requirements
- Training will be provided on Technical Matters
- 5 working days (with 1 half-day Saturday every 3 weeks)
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
10 of 19
Townships Managed
Handles a significant portion of Singapore's townships, showcasing its extensive reach and expertise.
SGD 135M–140M
Annual Revenue
Demonstrates the company's substantial financial strength and market impact in facilities services.
- Founded in 1988 as a JV between HDB and Keppel Land, EM Services began its journey managing public housing estates.
- Over the decades it expanded into a leading township manager, handling hundreds of thousands of residential, retail, market stalls, and parking lots.
- Its integrated services span property management, engineering works (lifts, M&E, playgrounds), contracts & project management, real estate solutions, and student accommodation.
- Major contracts include large-scale estate maintenance, cyclical upgrades, township-wide improvement works, and smart-ECO community projects.
- Its engineering arm delivers critical mechanical, electrical, and lift services, while its real estate unit oversees leasing, sales, and student housing across residential and industrial properties.
- It runs a 24/7 ISO-certified call centre to support estate operations, blending on-site services with tech-enabled responsiveness.
- It holds significant recognition—e.g., multiple “Singapore’s Best Employers” listings—and continues to pioneer community-centric infrastructure, like tensile pavilion projects in public parks.
- Customer-centricity
- Collaboration and Teamwork
- Excellence
- Integrity
- Innovation
2050 Target
Net Zero Carbon Emissions
Commitment to achieving net zero carbon emissions.
- Implementation of energy-efficient technologies and processes.
- Adoption of green building practices in operations and services.
- Active monitoring and management of environmental impact.
- Promotion of sustainable operations through waste reduction and recycling initiatives.
- fosters a diverse and inclusive workplace with a focus on equal opportunities.
- Regular employee training programs on inclusion and cultural awareness.
- Gender diversity initiatives to increase female representation in leadership roles.
- Tracking gender-related data, with an ongoing effort to balance gender representation in all levels.
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