Senior Associate

Description

• Interface with customers, vendors, and internal team members to resolve issues as appropriate
• Annual Procedure review (high level and process mapping) and coordination with team members for updates
• Manage the administration of Newmark’s Lender-Placed & REO Insurance programs
• Identifying Process inefficiencies and offer alternative solutions to management
• Follow established policies and procedures; update procedure documentation as requested
• Work with all applicable functional business units to ensure compliance with loan document requirements and borrower requests on all servicing systems
• Manage approximately 50-70 insurance claims from beginning to completion – working with borrowers, adjusters, insurance agents, Master Servicers, Lenders/Investors and other interested parties
• Support the Insurance Compliance Department with annual audit reviews from various stakeholders and investors
• Conduct quality reviews of all insurance packages submitted by third-party vendors
• Take ownership of their training development and growth
• Recognize, escalate and resolve risk issues related to day-to-day processes, as they arise
• Read and interpret loan documents to determine requirements for Newmark portfolio of loans
• Interpret and utilize policies and procedures, investor guides and loan documents

Requirements

This position requires a highly motivated and experienced Loan Servicing professional who will partner with our Insurance Servicing and Loan Administration departments. The individual will be responsible for performing various research functions for a variety of areas in Operations/Servicing. The individual will be responsible for having a high-level understanding of all functions within servicing and will assist with procedure reviews and implement more efficient processes. They will Interact with various stakeholders (borrowers, investor clients and loan officers). Inclusive of our clients, they will interact with Master Servicers, legal counsel, internal and functional area team members. Responsibilities in accordance with policies and procedures, industry standards, loan documents, and servicing agreements. This position is to serve as the central point of contact for procedural review, research and overall process improvements for the operations/servicing teams. They will address and respond to normal and customary questions and inquiries from clients. The position is in Lower Gwynedd, PA on a hybrid basis.

• Highly developed computer skills, specifically using MS Excel, Word, Power Point, and AI applications
• Must be willing and able to research and resolve matters as new issues arise
• Strong written and verbal communication skills
• Flexibility and ability to respond to rapidly changing priorities, work productively in a fast-paced, evolving work environment
• Interaction and communication with other departments
• Possess excellent collaboration skills
• Ability to work in a time sensitive environment.
• Initiative in identifying, designing, and implementing process improvements in day-to-day duties
• Must display a high degree of initiative, task ownership and attention to detail
• Knowledge of Freddie Mac and Fannie Mae servicing platforms such as DMS, PRS, and MAMP is a plus
• Ability to learn and understand multiple servicing processes quickly
• Bachelor’s Degree from an accredited institution
• System testing (as needed, including occasional weekends)
• Ability to organize and prioritize projects, complete multiple tasks on schedule, and function as a committed team player
• A state issued insurance license is desirable, but not required
• Ability to work productively and multitask under minimal supervision
• Strong interpersonal skills: ability to work in and support a team environment
• Ability to problem solve and communicate with others at all levels – internally and externally
• 1-3 years related work experience, preferably in mortgage banking or servicing

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance