Regional Manager

Description

• Ensure compliance with the terms of the 3rd party management agreements
• Prepare and conduct property meetings as necessary to review new policies and procedures, property objectives and problem solving
• Assist in development and acquisition of new communities
• Review delinquency weekly, including detailed delinquency report as required. Coach the Community Manager on any action required to collect rents and provide training as needed. Monitor filings to the attorneys and to FCO for collections.
• Monitor and make recommendations for revenue plans, delinquencies, deposit procedures, resident reimbursements and processing of payables for the best interest of the company
• Assure all Fair Housing regulations are being met
• Maintain an ongoing in-depth knowledge of the market, market rents, market trends and demographics to gain a competitive edge
• Review bid summaries, service contracts, vendor information and insurance documentation.
• Review any compensation changes and obtain AVP approval
• Monitor employee e-time scheduling and missed punch forms. Review overtime and implement changes to keep at a minimum
• Review the weekly or bi-weekly marketing survey and questionnaire. Verify that the survey information is accurate
• Personally inspect each property monthly including grounds, common areas, models and market-ready units
• Monitor Craig’s List, Vis-Call and other marketing tools to ensure that the properties are maximizing leasing programs
• Interview and assist in selection of Community Managers, Assistant Community Managers and Maintenance Managers and assist in hiring of other property team members
• Approve all new hires, status changes and terminations of property staff
• Review all employee shops and evaluations
• Provide budget guidelines to establish income and expense benchmarks, turnover expenses, staffing levels, rent increase percentages and other strategies
• Identify deferred maintenance, major repair and capital improvement work that will improve property performance
• Develop and implement appropriate rent renewal strategies
• Monitor work of contractors and report findings to the RSM
• Assist the Community Manager, Maintenance Manager and Regional Maintenance Manager on capital improvements and deferred maintenance projects and ensure all are completed on time and within budget
• Produce quarterly written property inspections and determine appropriate action needed
• Provide training and supervision of Sr. Community Managers , Community Managers, Maintenance Managers and other property team members. Constantly coach and mentor Senior Community Managers and Community Managers. Make recommendations for future training needed
• Conduct regular employee one-on-one meetings
• Ensure that each property has a safety program that is effective and proactive
• Prepare all reports, analysis, and budgets in an accurate and timely manner. Convey this information to owners
• Implement all policies and procedures in the Kettler P&P Manual. Ensure compliance as necessary.
• Manage portfolio financial performance by creating and achieving annual operating budgets, monitoring expense control, and analyzing monthly Profit and Loss Statements to incorporate strategies for improvement
• Ensure compliance with LITHC, ADU, Section 8 or any other government requirements
• Provide a resource to the PMs for help with any MRI, Boston Post or Yardi questions
• Assist the Property Manager in obtaining competitive bids and proposals for work and services
• Attend staff meetings and safety meetings, if applicable, for each property in portfolio on a regular basis
• Seek, identify and implement creative programs to increase property value
• Work with clients to ensure that there is a clear understanding of the client’s goals and objectives and that we are meeting them
• Develop and implement sales and marketing plans to effectively maximize rents
• Support leasing and property staff to sustain at least 85% average on all shops
• Review and assess property workers compensation and safety standings recommending action plans to reduce injuries, damages and claims
• Approve property invoices and ensure property checks are cut correctly
• Attend all Kettler training classes
• Lead the lease up efforts with help from the Marketing Manager
• Meet with PM weekly to discuss marketing, vacancies, budgets, personnel, maintenance and any other issues
• Monitor, direct, and regulate leasing activity and market rates to maximize occupancy
• Assist with feasibility studies of new acquisitions or development, including site evaluation, financial analysis and developing marketing plans
• Review proposed rent increases and market rents at a minimum monthly, advising Community Managers of pricing strategy and opportunities for adjusting rental rates
• Provide staff leadership and supervision which motivates employees and creates high morale by communicating expectations
• Examine turnover procedures for quality and timely completion of finished units. Implement changes as needed.
• Review and evaluate all property positions
• Provide ongoing feedback to team members and support Training Director with career development
• Ensure that customer service (both resident and client) is consistent and at a high standard that exceeds the expectation of the customer. Establishing benchmarks to effectively monitor and measure customer satisfaction
• Examine turnover procedure for damage assessment, turnover costs and fees associated with the preparation of statement of security deposits
• Establish relationships in the real estate industry to benefit Kettler
• Review AME checklists and Monthly Accrual Checklists and ensure compliance with the process
• Assure timely processing and approval of invoices through AVID by all team members.
• Lead due diligence projects for property acquisitions or dispositions
• Make recommendations for capital improvements and deferred maintenance and ensure all tasks are completed on time and within budget
• Review and implement leasing bonus specials and concessions when necessary
• Standardize all property operations and initiate changes as needed
• Assist and advise on coaching or actions plans for team members. Take an active role with Maintenance Managers.

Requirements

• Working knowledge of MRI, Boston Post or Yardi as required
• Must be able to walk apartments and grounds, including steps and climbing stairs
• Occasionally requires lifting 20 pounds or less
• Lease-up and LIHTC experience highly preferred
• BA or BS or CPM and 5 years multi-site experience required
• Three years of experience in management of Conventional, LIHTC, HOPE IV, Tax exempt Bonds, and Subsidized Housing
• Strong computer skills including Microsoft Word, Excel, Outlook and MRI
• Three years’ experience in direct supervision of management staff of three or more
• Excellent knowledge of eviction law, Fair Housing and other legal issues affecting property management

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance