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Install Manager
Reliance Home Comfort
Lead HVAC install team, manage partners, drive performance and customer satisfaction.
10d ago
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Calgary, Alberta, Canada
Field
Company Size
2,600 Employees
Service Specialisms
HVAC
Plumbing
Water Purification
Water Heaters
Smart Home Systems
Electrical Services
Green Home Solutions
Generators
Sector Specialisms
Residential
Commercial
Plumbing
HVAC
Furnace Repair
Heating
Cooling
Water Treatment
Role
What you would be doing
vendor management
hvac install
p&l management
metrics reporting
team coaching
partner development
- Drive excellence through our 3rd party partners by finding, selecting, and negotiating agreements with partners who are committed to Reliance’s strategy and goals. Manage these relationships to ensure these vendors deliver on all our key metrics and standards.
- Drive ‘destination of choice’ for team members, customers and 3rd party partners by setting a standard of service excellence and engaging team members/3rd party partners to support this standard.
- Deliver prompt and efficient resolution to customer inquiries/complaints.
- Collaborate with the all local Manager(s) to plan, budget and deliver on P & L targets.
- Ensure exceeding HVAC install gross margin.
- Ensure staffing plans are forecast, updated and delivered to maximize customer service and meet our service commitments.
- Lead and support the development of a Growth through Install mentality that drives customer satisfaction and future business growth.
- Measure, monitor and drive achievement of all Operational metrics and provide appropriate reporting and analysis.
- Coach and manage a team of technical professionals to maximize their performance, engagement and achievement of objectives.
- Perform regular reviews of cost, quality, safety and productivity metrics, setting plans and executing these effectively to drive optimal performance of Operations team and 3rd party partners through goal setting, observation, coaching and reviews.
- Partner and collaborate with other stakeholders (i.e. Quality, Project Management, Training, HR, Regulatory) to continually improve team performance.
- Identify opportunities for establishing relationships with Independent HVAC Installation Contractors.
What you bring
hvac
water heater
process control
supervisory experience
communication
problem solving
- Strong ability to develop effective relationships with team, internal and external stakeholders.
- Knowledge and technical experience within the HVAC and/or water heater industry is required.
- Demonstrated results in driving process control, productivity/quality improvement.
- Preferred supervisory or managerial experience overseeing a field operations team.
- Excellent communication (written, verbal and presentation), interpersonal skills along with innovative thinking and problem-solving skills.
- Highly motivated to succeed with the ability to build team spirit, motivate team members and encourage collaboration.
- Professional negotiation skills with the ability to influence.
- Ability to challenge the status quo and help drive change.
- Strong initiative to drive results with speed of implementation.
- Career paths so you can advance in the company
- The tools you need to succeed – including the tools for the job as well as training and development programs
- Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential
- A great benefits plan for you / your family
- A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination
- Gas B ticket would be an asset.
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Interview process
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Company
Overview
$2.8B
Acquisition Value
The company was acquired by CK Group for $2.8 billion in 2017.
2 million
Customers Served
The company currently supports over 2 million customers across its operations.
$750M
Annual Revenue
Generated roughly $750 million in annual revenue.
2005
Rebranding Year
The company rebranded from Union Energy to Reliance Home Comfort in 2005.
- Born from a utility's water‑heater arm in 1999, the company has grown into a full‑service home‑comfort provider operating across Canada and parts of the U.S.
- Backed by a HK-based holding, it handles rental, sale, installs, and maintenance of water heaters, furnaces, AC, plumbing, electrical, smart-home, EV chargers.
- Typical projects range from next‑day furnace or water‑heater installs to all‑season protection plans covering HVAC, plumbing, and electrical maintenance.
- Specialists in residential and commercial sectors, it also serves utility‑style needs via rental and protection‑plan models.
- Unusually, it pioneered utility‑style rental contracts in Canada, locking customers into long‑term service agreements.
- While praised for its 24/7 service and protection plans, it’s also known for aggressive sales tactics and high‑cost rental contracts.
- Honesty
- Passionate
- “Guiding Principles are embedded in our DNA” shaping interactions and daily operations
- Annual Summit to educate, motivate and celebrate team members
- President’s Club & Award recognizing top performers living the Guiding Principles
- Monthly Comfort Ambassador recognition for team members embodying Guiding Principles
10,000 Trees
Tree Planting Initiative
Collaboration with One Tree Planted to support reforestation efforts tied to paperless billing adoption.
25,000 tCO₂e/year
Methane Capture Impact
Carbon offset credits offered with SmartAir™ Green Series support methane reduction and landfill energy conversion projects.
- Committed to operating in an environmentally sustainable manner and offering eco-friendly home comfort solutions
- Joined Net Zero Technology Adoption Demonstration Project to build Net Zero demonstration homes in Ontario
- Partnered with One Tree Planted to plant ~10,000 trees linked to paperless billing adoption
- Eliminated single-use cups, lids, cutlery at branches and plastic water bottles at head office
- Offer carbon offset credits with SmartAir™ Green Series: supports projects capturing methane and landfill-to-electricity
- Net Zero target: participating in Net Zero TAP; goal to build Net Zero-ready homes by demonstration project (aligned with industry targets by 2030)
- Initiative aimed at cultivating equal opportunities for women in skilled trades, corporate, and leadership roles.
- Partnerships with charities to amplify the voices of Black, Indigenous, and 2SLGBTQIA+ communities.
- ESG blueprint supporting six United Nations Sustainable Development Goals, including diversity and inclusivity.
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