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Rent Recovery Officer
Paradigm Housing Group
Manage rent collection, arrears recovery and tenant support in social housing.
6d ago
Junior (1-3 years)
Full Time
High Wycombe, England, United Kingdom
Hybrid
Company Size
570 Employees
Service Specialisms
Affordable housing provision
Shared ownership
Market rent
Supported accommodation
New home building
Maintenance services
Development services
Repairs service
Sector Specialisms
Residential
Affordable Housing
Social Housing
Energy Efficiency
Sustainability
Role
What you would be doing
benefit access
affordability assessments
compliance monitoring
arrears reporting
rent collection
eviction process
- Income Maximisation: Support tenants in understanding and accessing benefits, including Housing Benefit and Universal Credit, while encouraging them to prioritise rent payments.
- Pre-Tenancy Support: Conduct affordability assessments for new tenants during pre-tenancy checks.
- Compliance and Knowledge: Stay informed about changes to legislation and organisational policies regarding rent recovery and tenancy management.
- Data Reporting: Regularly provide updates on arrears levels, trends, and progress towards KPIs.
- Rent Collection: Deliver a responsive rent collection service using various contact methods, including phone, email, text, and in person visits.
- Court Action and Evictions: Serve notices for arrears, prepare court applications using Possession Claims Online (PCOL), attend court hearings, and manage the eviction process with bailiffs.
- Collaboration: Work closely with Local Authorities, DWP, Customer and Neighbourhood Officers, and support teams to ensure benefits are maximised and prevent homelessness.
What you bring
microsoft office
court experience
social housing
driving licence
benefits knowledge
tenure knowledge
- Strong IT proficiency (Word, Excel, Outlook), numeracy, and written communication.
- Experience attending court for rent arrears cases.
- Familiarity with county court protocols and tenancy legislation.
- Previous experience in the social housing sector.
- A valid driving licence and access to a vehicle for business use.
- Confident, assertive, and able to manage competing priorities effectively.
- Understanding of DWP benefits (Housing Benefit, Universal Credit) and familiarity with tenancy legislation.
- Knowledge of housing tenures, including shared ownership and assured tenancies.
- Great benefits including 25 days holiday (rising with service) plus 3 paid days at Christmas when we close, Health Cash Plan worth more than £1,800 per year, bonus potential, modern offices, free parking and charging points for electric vehicles, flexible working and a supportive team culture.
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Company
Overview
16,000 homes
Homes Managed
Responsible for managing over 16,000 properties across multiple counties, including Buckinghamshire, Hertfordshire, and Oxfordshire.
£300m and £350m
Bonds Issued
Has successfully issued significant bonds of £300 million and £350 million to support its growth initiatives.
600 new homes
Annual New Homes
Delivers approximately 600 new homes each year, contributing to housing solutions in the region.
A+ rating
Credit Rating
Maintains an excellent A+ credit rating from Standard & Poor's, reflecting strong financial health.
- Evolved from a small housing provider into a regional powerhouse, born in 1988.
- Operates as a charitable Community Benefit Society, reinvesting all surplus into new homes and services.
- Typical projects include affordable rental homes, shared-ownership developments, market-rent properties, and support accommodation.
- Plans a merger/acquisition to expand its portfolio to nearly 30,000 homes.
- Regulator-rated top tier for governance (G1) and financial viability (V1).
- Providing an excellent service for our customers
- Safety
- Sustainability
25% fewer
missed appointments
Mobile app adoption has reduced missed service appointments by approximately 25%, improving operational efficiency.
50% energy cost savings
retrofitted homes
Residents of retrofitted Wright’s Lane homes enjoy up to 50% energy cost savings through improved efficiency.
8,955 homes
EPC C+ ratings
Enhanced energy performance across homes, with a significant increase to 8,955 properties meeting EPC Band C or above.
£250m sustainability bond
funding secured
A £250 million bond was issued to support sustainability initiatives, aligned with the company's finance framework.
- Three core objectives: reduce contribution to and prepare for climate change; promote biodiversity and limit pollution; throw away less and use resources responsibly.
- Target: improve rented properties to average EPC Band C or above.
- Net zero carbon business target by 2050; detailed plan in Corporate Plan 2021‑26.
- By March 2024, engaged third‑party verifier for carbon footprint and developing carbon reduction plans.
- By March 2024, zero landfill waste target by 2026; waste action plan in place.
- At March 2024, all retrofitted Wright’s Lane homes now EPC B or A with up to 50% energy cost savings.
- By March 2024, 89 % satisfaction (4.6/5) with mobile app reducing missed appointments ~25 %.
- By March 2024, EPC C+ homes rose from 8,409 to 8,955; average SAP rating for all homes: 73.63, new homes: 83.84.
- Aims for biodiversity net gain in developments; native wildflower and bee corridor plantings underway.
3% Gender Pay Gap
Target Aim
Aiming to maintain a median gender pay gap of less than or equal to 3%.
2‑star accreditation
Diversity Recognition
Received a 2-star Best Companies accreditation for their inclusion and diversity efforts in 2023.
5‑Year Targets
Equality Commitment
Set comprehensive equality, diversity, and inclusion targets as part of the Corporate Plan spanning 2021 to 2026.
- Achieved 2‑star Best Companies accreditation for 2023 (up from 1‑star in 2022).
- Set targets for equality, diversity and inclusion across the business in Corporate Plan 2021‑26.
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