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Service Manager
Trinity Fire & Security Systems
Service Manager responsible for supporting the Engineering Team in delivering high-quality service at Heathrow Airport's Fire Systems, handling service activities, stakeholder relationships, and resourcing.
23d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Hounslow, England, United Kingdom
Onsite
Company Size
375 Employees
Service Specialisms
Fire Safety
Security Systems
Engineering
Design
Consulting
Installation
Maintenance
Sector Specialisms
Commercial
Residential
Industrial
Fire Detection & Suppression
Life Safety
Security Systems
Integrated Multi-site Packages
Fire Safety and Compliance
Role
What you would be doing
invoice processing
resource scheduling
stakeholder engagement
- Raise and process all invoice requests and purchase orders within agreed SLA’s
- Handle the arrangements of labour resourcing and project delivery schedules.
- Effectively communicate with internal and external stakeholders to ensure our service commitments are met.
What you bring
workload management
stakeholder management
service accuracy
fire industry
aviation sector
- Ability to prioritise workloads and manage deadlines effectively.
- Demonstrable experience in managing stakeholder relationships, providing outstanding customer service.
- Proven ability to handle high level service activities with accuracy and thoroughness
- Prior experience in the Fire Industry and/or Aviation sector advantageous but not required.
- Pension scheme - Via Royal London
- Employee Discount Programme - Discounts and cashback across over 800 national retailers
- Employee Welfare assistance programme
- Holiday - 23 days which increases with service, plus bank holidays
- Employee referral scheme – earn up to £2,000 for each employee you bring into Trinity
- Life Assurance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- security vetting is required for industry standard compliance
People also searched
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Company
Overview
Founded 1997
Year Established
Began as a regional specialist installing fire detection systems.
Revenue £60M
Annual Revenue
Exceeds £60 million annually.
Cloud Migration 2021
IT Infrastructure Update
Moved to cloud-based DRaaS for scaling and data resilience.
- It grew into a turnkey provider, offering design, installation, commissioning, and full aftercare for fire, safety, and security solutions.
- Headquartered in Exeter, it later became a key pillar of PTSG’s Fire Solutions division following its 2019 acquisition.
- Notable projects include system upgrades at Heathrow T3, Oxford University Hospitals, University of Hertfordshire, Selfridges, and York Magistrates’ Court.
- The company partners with top-tier manufacturers like Honeywell (Gent, Notifier), Hochiki, Ansul, Tyco FireClass, Milestone, Axis, Avigilon, SALTO, CEM and Gallagher.
- Highly accredited (e.g., BAFE SP101, LPS1014, NSI Gold), Trinity pairs technical excellence with rigorous legislative compliance.
- From standalone residential alarms to integrated, multi-site commercial platforms, Trinity tailors each solution to project needs.
NSI Gold
Accreditation Recognition
Award-winning recognition for exceptional service quality and operational excellence.
- Invest in the continued development of team members and reward hard work and dedication.
- Success is due to dedicated and hardworking team members.
- Customer‑focused: design tailored solutions, robust partner evaluation, deliver full aftercare and legislative compliance.
100% Recycled Packaging
Sustainable Packaging Initiative
Switched to 100% recycled cardboard and fibre-based materials for packaging.
19 Trees Planted
CO₂ Sequestration Initiative
Planted 19 trees to offset carbon emissions through a supplier partnership.
1,000kg CO₂ Reduction
Cycling-to-Work Scheme
Employee cycling initiative reduces carbon emissions and promotes health.
2030 Net Zero Target
Carbon Neutrality Commitment
Aiming to achieve net zero carbon emissions across all operations by 2030.
- ISO 14001 accredited; committed to high environmental performance and compliance with legislation.
- Fully removed all non-recyclable plastic from packaging; switched to fibre-based tape, recycled pallet wrap and straps.
- Installed cardboard shredder in warehouse to eliminate plastic packaging and generate eco-friendly filler.
- Switched office consumables to bamboo products (hand towels, toilet paper).
- Heathrow and MoD Aldershot offices achieved Net Zero Carbon for 2022–2023.
- No DEI strategy or gender statistics publicly disclosed.
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