Scheme Manager
Onward Homes
Manage sheltered housing, delivering tenant support, health & safety compliance, facility oversight.
2 days ago ago
£27,550 - £27,550
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Manchester, England, United Kingdom
Onsite
Company Size
1,000 Employees
Service Specialisms
Building homes
Managing homes
Maintaining homes
Sheltered accommodation
Housing with care
Repairs service
Employment and training support
Customer support services
Sector Specialisms
Housing
Residential
Regeneration
Community Development
Placemaking
Property Management
Social Housing
Customer Support Services
Role
What you would be doing
tenant communication
regulatory compliance
repairs reporting
safety management
emergency response
logbook maintenance
- Develop processes of direct communication with tenants, relatives of tenants, the wider community and external parties.
- Ensure that each Sheltered Housing scheme meets the regulatory standards for all health and safety and compliance requirements.
- Ensure that effective, sensitive management practices are maintained by implementing Onward management procedures within the scheme.
- Oversee the day to day running of scheme, including reporting repairs, health and safety concerns, reducing risk and ensuring security of the building is maintained.
- Liaise with health and social care providers, voluntary agencies, and others assisting tenants to maintain their accommodation.
- Provide each tenant with an agreed level of intensive housing management. Respond to tenant and scheme emergencies. Provide each resident with regular contact and a Personal Emergency Evacuation Plan (PEEPS)
- Ensure all voids, lettings and housing management issues are communicated to neighbourhoods ensuring collaborative working.
- Ensure the property logbooks are up to date and all requirements are met.
What you bring
dbs
microsoft office
cqc
gcse
wardens certificate
health safety
- Satisfactory Disclosure Barring Service (DBS) reference
- Skilled communicator with excellent customer service skills
- Experience of building management and compliance requirements
- Relevant knowledge of Health and Safety policies and risks
- Experience of dealing with older people in a service environment
- Experience of working proactively to improve services and customer satisfaction
- Educated to GCSE standard or equivalent qualification/experience.
- IT skills – Microsoft office up to an intermediate level.
- Ability to work on your own initiative as part of a dispersed team
- Knowledge of CQC requirements
- National Wardens Certificate / Sheltered Housing Certificate or equivalent
- Salary Finance - access both short and long terms loans, plus provides access to a savings facility.
- We offer a competitive salary of £27,550 plus an annual weekend allowance of £1250 per annum.
- Access of up to £150 annually through the ‘Learning for life’ scheme
- Paid leave for absence including sickness, maternity, paternity, and adoption leave.
- 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
- Immediate entry to our Pension scheme (matched contributions up to 10%)
- A great flexible working environment, with a range of family friendly policies
- Opportunity to further increase annual leave with service or though the holiday purchase scheme.
- Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
- Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- satisfactory disclosure barring service (dbs) reference required.
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Company
Overview
35,000 Properties
Properties Across Regions
Oversees 35,000 properties in areas such as Greater Manchester, Cheshire, Merseyside, and Lancashire, balancing regional scale with localized impact.
£215m Bond
First Bond Issued in 2021
Issued a £215 million bond with an A1 Moody’s rating, enabling plans to develop 500 new homes annually.
£16.9m Profit
2022–23 Profit Recovery
Recovered from a £22.5 million loss in 2021–22 to achieve a £16.9 million profit, despite challenges.
£171m Turnover
Increased Revenue in 2022–23
Reported a significant rise in turnover to £171 million during the 2022–23 financial year.
- Typical projects range from sheltered housing and supported-living schemes to large affordable-homes estates in partnership with Homes England.
- Specialist areas include residential development and community infrastructure regeneration in post-industrial estates.
- It earned a Neighbourhood Transformation Award for Hattersley/Mottram’s regeneration and tackled complex estates like Runcorn and Whitefield.
- We strive to provide high quality homes and services that improve people's lives.
- We are committed to delivering excellent customer service and maintaining a focus on the needs of our customers.
- We value integrity, professionalism, and honesty in all our actions.
- We foster a culture of teamwork, respect, and support, where every team member is valued.
- We encourage innovation and continuous improvement to meet changing customer and business needs.
2050
Net Zero by 2050
Committed to achieving zero carbon emissions, focusing on sustainable living and environmental responsibility.
- Improving the energy efficiency of homes to reduce carbon emissions
- Implementing energy-saving initiatives across housing stock, including retrofitting and upgrades
- Working towards reducing water consumption and waste in all operations
- Focusing on building sustainable, energy-efficient homes that meet the highest environmental standards
- The company is dedicated to fostering an inclusive and diverse workforce.
- The organization aims to achieve gender balance and has established goals to address gender disparities.
- The company monitors and communicates on gender diversity within its leadership positions and overall workforce.
- The business supports flexible work arrangements and upholds equal opportunities for all employees.
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