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Concierge Call Handler - Colchester
Haart Estate Agents
Manage volume client contacts, schedule viewings/valuations, and perform admin for estate agents.
6d ago
£24,000 - £25,500
Junior (1-3 years), Expert & Leadership (13+ years), Entry-level
Full Time
Colchester, England, United Kingdom
Office Full-Time
Company Size
1,000 Employees
Service Specialisms
Residential Sales
Lettings
Property Management
Mortgage Services
Property Valuation
Auction Services
Land and New Homes
Sector Specialisms
Residential
Commercial
Lettings
Property Valuations
Mortgages
Role
What you would be doing
contact handling
team collaboration
client registration
valuation booking
data input
- Handling a high volume of inbound and outbound contacts via calls, webchat, and email.
- Collaborating with your team to achieve success and maintain consistently high service standards.
- Registering client details and forwarding them to relevant in-branch teams to arrange viewings.
- Booking property valuations.
- Completing various administrative tasks for our network of branches including data input.
What you bring
customer service
proof of address
resilience
self-motivated
computer skills
right to work
- I have a proven track record of delivering outstanding customer service.
- Proof of Address
- I am resilient and can work effectively under pressure and within deadlines.
- I am a highly self-motivated, ambitious, target-driven individual who can work independently and adapt to changing situations.
- Passport/Birth Certificate
- I have exceptional organisational and time management skills.
- I am proficient in computer usage, with excellent keyboard skills.
- I possess excellent telephone etiquette.
- We’ll need evidence of your right to work in the UK, in the form of:
- Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006)
- Participation in the company Elevate scheme.
- Uncapped commission scheme in addition to the basic salary.
- You will work a 40-hour week, spread over 5 days. Specific working hours will be allocated to you at the end of the recruitment process. The current vacancy hours are Tuesday to Saturday 9am and 6pm or Monday to Friday 11am to 8pm with 1 in 3 Saturdays, when you work a Saturday you will get a day off in lieu the following week.
- Competitive basic salary ranging from £24,000 to £25,500 per year, depending on sales experience.
- National Insurance
- Dedicated training from day one, with ongoing coaching and development opportunities to advance your career at Spicerhaart.
Information not given or found
Interview process
- selection process conducted using video software.
Information not given or found
Security clearance- provide proof of right to work in the uk (passport or birth certificate).
- provide proof of address and national insurance details.
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Company
Overview
- With offices across the country, offers expert services in both residential and commercial property sectors.
- Provides tailored property solutions for buying, selling, renting, or managing properties.
- Long-standing history includes expanding its reach and creating a strong presence in key regions across the UK.
- Known for in-depth local knowledge and commitment to personalized, customer-focused services.
- Leverages latest technology and market insights to help clients make informed decisions.
- Supports a wide range of customers from first-time buyers to seasoned investors with expert guidance and innovative solutions.
- Family – We work together as a family for the benefit of the whole. We communicate freely, are open, honest and passionate about what we do.
- Customer Obsession – We are obsessed with delivering an industry leading service both internally and externally.
- Independence Through Profitability – We value our independence which is maintained by generating profits sufficient to invest in our business, and reward our stakeholders.
- High Performance Culture – Together we aspire to the highest professional standards in our industry. We develop our people to fulfill their potential, have a winning mindset and achieve our standards of behaviour and performance.
- Reputation – Our reputation is built on our high standards of honesty, integrity and professionalism, which we seek to apply in everything we do.
- Continuous Improvement – We continuously strive to improve and have a thirst for enterprise and innovation.
- Respect – We treat everyone as an individual; we care about each other, our partners and our communities.
By 2026
Carbon Positive Goal
The company aims to exceed its carbon production through its 'Carbon Positive Promise', making it a leader in sustainable climate action.
- Launched sustainability journey by committing to measure, report and reduce carbon footprint via Tree‑Nation
- Operates a 'Carbon Positive Promise' to not only offset, but exceed carbon produced
- Part of broader Spicerhaart Corporate Social Responsibility efforts including commitments to build a sustainable society
- Equal opportunity workplace policy covering race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
- Encourages variety as part of company DNA, supporting individuals to be their best.
- No publicly stated quantitative gender ratios or gender-specific targets available.
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