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Technology Support Manager
Wagner Equipment
Full‑service manufacturer’s rep firm specializing in HVAC, cooling systems & industrial process solutions.
Oversee field service ops for tech products, ensure installations, revenue, and customer satisfaction.
Create and coordinate training opportunities with vendors, WTI and WECO departments
Organizes and supports all departments (Parts, Service, Sales and Rental) with their technology product needs
Interview and hire for approved positions
Be a technical resource to Sales Specialists and assist them with creating accurate and complete customer quotes
Supervise the work of direct reports
Facilitates internal and external customer acceptance of these products by being a reliable source of information and support
Assists service managers in making customer, dealer, and manufacturer policy-settlement decisions
Full responsibility for department financial statement and budgeting
Regularly communicate with customers regarding the status of their installation or repair
Provide ongoing performance feedback and conduct employee performance reviews
Approve and submit labor hours weekly
Define and strive to achieve service and training sales goals
Manages service WIP to ensure work orders are closed in a timely manner with full revenue recognition
Ensures that technicians are effectively scheduled
Assure that warranty work orders are coded properly to maximize warranty recovery from OEMs
Supervision and direction of Technology Service Coordinator to ensure best in class field support
Manages the vehicles associated with the department field service technicians
What you bring
microsoft office
trimble
bachelor’s degree
sales
customer service
administrative
Ability to ascend/descend ladders, stairs, etc.
Ability to work independently and with minimal supervision
1+ years sales experience
Knowledge of Wagner Equipment Co.’s various departments’ operating practices preferred
Basic knowledge of Microsoft Word, Excel, and PowerPoint
High School Diploma or GED
Medium work that includes lifting and/or moving objects up to 32 pounds or more
2+ years with CAT or Trimble and/or surveying companies
Basic knowledge of ET/SIS/SIS Web/STW
Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
3+ years customer service experience
1+ years administrative/clerical experience
Safety & Product Knowledge
Bachelor’s Degree in Business or Engineering or an equivalent combination of education and experience
Ability to work well under pressure
Standing, walking, talking, sitting, use of hands & hearing
Benefits
Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
Tuition Reimbursement
Medical, dental, and vision insurance
Life and AD&D Insurance
Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.
CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
Employee Assistance Program (EAP)
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
pre-employment screenings include background checks, drug/alcohol testing, fit‑for‑duty testing, and other required job‑related tests.
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