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Wagner Equipment

Technology Support Manager

Company logo
Wagner Equipment
Full‑service manufacturer’s rep firm specializing in HVAC, cooling systems & industrial process solutions.
Oversee field service ops for tech products, ensure installations, revenue, and customer satisfaction.
8d ago
$77,496 - $106,200
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Aurora, CO
Onsite
Company Size
9 Employees
Service Specialisms
Equipment Rental
Construction Services
Maintenance
Repairs
Parts Supply
Heavy Equipment Solutions
Engineering Services
Logistics Support
Sector Specialisms
Construction
Mining
Oil & Gas
Agricultural
Forestry
Waste Management
Material Handling
Data Processing
Role
What you would be doing
tech support
quote support
wip management
tech scheduling
warranty coding
field support
  • Create and coordinate training opportunities with vendors, WTI and WECO departments
  • Organizes and supports all departments (Parts, Service, Sales and Rental) with their technology product needs
  • Interview and hire for approved positions
  • Be a technical resource to Sales Specialists and assist them with creating accurate and complete customer quotes
  • Supervise the work of direct reports
  • Facilitates internal and external customer acceptance of these products by being a reliable source of information and support
  • Assists service managers in making customer, dealer, and manufacturer policy-settlement decisions
  • Full responsibility for department financial statement and budgeting
  • Regularly communicate with customers regarding the status of their installation or repair
  • Provide ongoing performance feedback and conduct employee performance reviews
  • Approve and submit labor hours weekly
  • Define and strive to achieve service and training sales goals
  • Manages service WIP to ensure work orders are closed in a timely manner with full revenue recognition
  • Ensures that technicians are effectively scheduled
  • Assure that warranty work orders are coded properly to maximize warranty recovery from OEMs
  • Supervision and direction of Technology Service Coordinator to ensure best in class field support
  • Manages the vehicles associated with the department field service technicians
What you bring
microsoft office
trimble
bachelor’s degree
sales
customer service
administrative
  • Ability to ascend/descend ladders, stairs, etc.
  • Ability to work independently and with minimal supervision
  • 1+ years sales experience
  • Knowledge of Wagner Equipment Co.’s various departments’ operating practices preferred
  • Basic knowledge of Microsoft Word, Excel, and PowerPoint
  • High School Diploma or GED
  • Medium work that includes lifting and/or moving objects up to 32 pounds or more
  • 2+ years with CAT or Trimble and/or surveying companies
  • Basic knowledge of ET/SIS/SIS Web/STW
  • Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
  • 3+ years customer service experience
  • 1+ years administrative/clerical experience
  • Safety & Product Knowledge
  • Bachelor’s Degree in Business or Engineering or an equivalent combination of education and experience
  • Ability to work well under pressure
  • Standing, walking, talking, sitting, use of hands & hearing
Benefits
  • Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
  • Tuition Reimbursement
  • Medical, dental, and vision insurance
  • Life and AD&D Insurance
  • Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.
  • CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
  • Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
  • Employee Assistance Program (EAP)
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
  • pre-employment screenings include background checks, drug/alcohol testing, fit‑for‑duty testing, and other required job‑related tests.
Company
Overview
Founded in 1957
Year of establishment
The company was established in 1957, marking over six decades of expertise in HVAC and cooling solutions.
$1M Revenue
Annual revenue range
The company operates with modest yet sustained revenue, delivering high-impact solutions to its clients.
Six Decades Strong
Years of service
The company has consistently provided trusted, comprehensive HVAC solutions for over six decades.
  • Building a reputation by solving complex HVAC and cooling challenges across industries.
  • Evolved through acquisition and new leadership, maintaining engineering excellence.
  • Offers turnkey solutions from custom coil design to full installation and commissioning.
  • Specializes in mission-critical data center cooling, clean-room HVAC for biotech/electronics, QA lab environments, and industrial plant systems.
  • Design services emphasize precision, including custom coil replacements, humidity/temperature control, and engineered heat-transfer systems.
  • Remains a one-stop shop, integrating engineering, training, and long-term support under one roof.
Culture + Values
  • Safety - Always ensuring a safe working environment for all employees.
  • Customer Commitment - Focusing on customer satisfaction and service excellence.
  • Integrity - Doing what is right, even when no one is watching.
  • Innovation - Continuously improving processes, products, and services.
  • Teamwork - Working collaboratively to achieve common goals.
  • Excellence - Striving for excellence in all aspects of the business.
  • Accountability - Taking responsibility for actions and results.
Environment + Sustainability
  • Commitment to sustainability through responsible resource use and environmental stewardship.
  • Focus on reducing carbon footprints in operations and product offerings.
  • Support for sustainable practices in equipment sales, service, and rentals.
  • Aim to provide equipment solutions that are energy-efficient and environmentally friendly.
  • No clear net-zero target date mentioned on available platforms.
Inclusion & Diversity
  • The company has made a commitment to diversity and inclusion, but specific strategies or results are not available from publicly provided sources.
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