Vendor Relations Clerk II

Description

Reporting to the Vendor Relations Supervisor/Manager, the Vendor Relations Associate is responsible for the day‑to‑day maintenance of the repairs process, acting as the primary liaison between customers and vendors.

In this role you will coordinate repair and equipment requests, track issues in designated systems, provide timely updates, and work with internal partners to resolve vendor‑related challenges while ensuring data accuracy for reporting and billing.

• Receive customer repair requests and coordinate vendors for completion.
• Record incoming issues in the system and follow up to meet deadlines.
• Provide continuous, timely updates to customers and maintain accurate records.
• Resolve day‑to‑day vendor issues by collaborating with internal partners.
• Utilize vendor portals and manage specialty accounts requiring detailed communication.
• Review vendor quotes, determine next steps, and order parts as needed.
• Verify work order accuracy for efficient processing and billing purposes.
• Monitor team email and systems for new or escalated requests and assist with coverage.
• Maintain orders in assigned territory to meet metrics and ensure accuracy.
• Analyze processes, identify improvement needs, and recommend solutions.
• Interact with external parties to resolve operational issues affecting performance.
• Assist in developing and implementing vendor process improvements.
• Support training, handle escalations, and contribute to occasional projects.
• Help onboard new vendors as part of the onboarding process.

Requirements

Qualifications include a high school diploma or GED; no prior experience, certifications, or specialized licenses are required.

Benefits

The work environment is a hybrid office setting in AZ or CT, with occasional light physical activity and exposure to minimal occupational risks. The base pay range across the US is $19.50‑$22.50 hourly, adjusted for experience, education, and location.

Training + Development

Interview process

Visa Sponsorship

Security clearance