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Workplace Services Coordinator
Jll
Manage executive tickets, ensure high‑touch workplace services and client experience.
7d ago
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Sunnyvale, CA
Office Full-Time
Company Size
102,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
data analysis
ticket management
service standards
vendor management
walkthroughs
performance reporting
- Briefs leadership on key local developments and seizes opportunities to play a role in the execution of the client workplace strategy
- Lead implementation of building readiness standards for executive spaces and partner with local workplace teams to ensure consistent executive experience across portfolio
- Supports data collection, analysis and reporting to ensure alignment with the clients’ goals and objectives
- Builds meaningful lasting relationships with client employees and guests for intuitive service delivery, anticipating needs or concerns to exceed client expectations
- Identify potential risks and escalate, as appropriate, to ensure no privacy breach, security incident or disruption to client’s operations occur
- Provide operational excellence through administrative support as well as work order management
- Adhere to the appearance policy
- Manage and respond to executive ticket requests, partnering with the workplace services delivery team to resolve requests and deliver top notch service to executives within the portfolio
- Partners with soft services providers to establish and continually reinforce the expectation of service excellence to create value for the client (janitorial, mailroom, etc.)
- Receives and responds to all requests or issues within a specific period of time, including a personal follow up to client employees to ensure timely responses to questions / requests
- Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies
- Works collaboratively within the account team in the integrated delivery of Experience Services across all workstreams.
- Assists with third party vendor relationships and service partners to provide maximum service delivery
- Ensure Workplace Services are executed in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations
- Partner, collaborate, and influence broader team of Workplace Services Coordinators to consistently deliver high touch customer service by fostering a positive work culture and strong team dynamic
- Conduct routine walkthroughs and assessments of the workspace and soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the client
- Achieve and exceeds goals including performance goals, team goals and client’s goals and objectives
- Supports team leads in incorporating lessons learned and best practices into standard operating procedures and playbooks as needed
What you bring
bachelor’s degree
microsoft office
google suite
2-3 years
customer service
problem solving
- Ability to work independently – strong prioritization and time management skills
- Ability to manage multiple priorities and deliver results in a fast-paced environment
- Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
- Ability to work with diverse teams – lead by example; respectful, cooperative, accountable
- Excellent verbal and written communication skills with the ability to communicate professionally
- Excellent organizational skills and process management
- Proactively recognize building operational needs and opportunities in the workplace experience to reduce friction for client’s employees
- Exceptional customer service skills and professionalism with a passion for hospitality
- Associates or Bachelor’s degree or equivalent, preferred
- Visibly engaged and well known in the workplace; onsite 5 days a week
- Proficient in Microsoft Office Suite
- Proficient in the Google Suite of Office Tools
- Ability to problem solve and develop process enhancements
- Ability to quickly adapt to new devices, technology, and applications
- 2-3 years minimum prior relevant experience in hospitality, facility / property management, building operations and/or knowledge of commercial real estate
- Onsite five days a week
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
$20+ billion revenue
Annual Revenue
JLL generated over $20 billion in revenue in 2021, demonstrating strong financial performance.
- Founded over 200 years ago, JLL has become a global leader in real estate services and investment management.
- With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets.
- JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios.
- The company is known for its innovative solutions in real estate technology and sustainability.
- Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory.
- JLL has pioneered the integration of data-driven insights into real estate decision-making.
- The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure.
- Notable for its long-standing history, JLL continues to shape the global real estate landscape.
- Integrity, teamwork and ethics in all of our actions
- Respect for people, their contributions and personal growth
- Customer-driven focus with a commitment to excellence
- Commitment to sustainability and the environment
- Innovation and creativity in everything we do
- Building strong relationships and trust with our clients, partners, and communities
Net Zero 2040
Carbon Target
Aiming to achieve net zero carbon emissions by 2040 through comprehensive sustainability strategies.
50% by 2030
Emission Goal
Reducing carbon emissions from managed buildings by 50% by 2030.
10% by 2025
Water Efficiency
Aiming for a 10% reduction in water usage per square foot by 2025.
100% Renewable
Energy Source
Targeting 100% of energy from renewable sources for managed properties by 2030.
- Implementing green building certifications for managed properties, such as LEED and BREEAM
- Assisting clients in reducing their carbon footprint by optimizing building operations and energy use
40% Gender Representation
Target for Senior Leadership
Aim to achieve 40% gender representation in senior leadership roles by 2025.
35% Women in Workforce
Global Workforce Composition
Currently, women make up 35% of the global workforce, with efforts focused on increasing their presence in leadership.
- Dedicated programs for advancing women’s leadership and mentorship.
- Partnerships with external organizations to promote gender equality in real estate.
- Ongoing efforts to foster an inclusive work environment for employees of all backgrounds.
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