Full-service multifamily management, investment and development company enhancing rental communities.
Assist with leasing, rent collection, resident relations, and property marketing.
26 days ago ago
Junior (1-3 years)
Full Time
Norcross, GA
Onsite
Company Size
4,600 Employees
Service Specialisms
Property Management
Real Estate Services
Leasing
Asset Management
Construction Management
Facility Management
Project Management
Property Development
Sector Specialisms
Residential
Senior
Affordable
Role
Description
lead management
lease management
rent collections
market research
social media
application processing
Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements
Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds
Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed
Conduct market research by surveying competing properties, implement outreach marketing, and update Radix (or equivalent) as needed
Manage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and keep property management software updated with move-in/out and renewal data
Manage rental collections, enforce lease terms, track fees, and initiate eviction when needed for financial compliance and revenue optimization
Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement Completes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner
Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation
Keep an updated availability report, process applications (including credit checks and rental history verification), submit them for the Community Manager's approval, and follow up with applicants on their status
Requirements
computer
customer service
microsoft office
project management
driver’s license
high school
Must be able to operate a computer, keyboard, mouse and other office equipment
At least one year of experience in customer service or apartment leasing. A background in accounting combined with customer service is also preferred
Microsoft Office Suite, Project Management
Must be able to hear and understand verbal communications in person and over the phone or computer
Valid driver’s license – Required
May be required to sit for extended periods of time while working at a desk
Must be able to read documents, computer screens and data
High school diploma or GED; or 1-3 months of relevant experience, training, or a combination of education and experience
May be required to climb stairs
May require working in confined spaces, heights and potentially hazardous areas
Benefits
Opportunities for professional development, career growth, and role-based learning plans
Paid time off plus floating holidays and volunteer days
Weekly pay for all associates working onsite at an apartment community
401(k) with robust company match
Employer-paid employee assistance, mental health, and wellness programs
Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)
Ancillary benefits including critical illness, hospital indemnity, and accident insurance
Comprehensive healthcare coverage available for all full-time, regular associates
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
employment is contingent upon successful completion of a background check as required by local, state, and federal laws.
Company
Overview
10 rental units
Initial Portfolio
Managing just 10 rental units at the start.
No.42 to No.3
NMHC Top 50 Ranking
Climbed the NMHC Top 50 list from position 42 to 3 by 2024.
226,000 units
Managed Units
Now manages over 226,000 units across 26 states.
75,000 units
Annual Expansion
Added 75,000 units in a single year, marking a significant growth milestone.
Three core service lines—hands‑on property management, strategic investments, and development—work together seamlessly.
Typical projects include conventional, senior, and affordable multifamily communities, often with value-add and lease-up cycles.
The award-winning Olmsted brand showcases their development chops, earning national recognition for design and community focus.
Culture + Values
Customer-focused approach that drives business success
Commitment to high-quality service
Building lasting partnerships with residents and clients
Integrity in all aspects of business operations
Innovation that enhances the living experience
Accountability in meeting goals and delivering results
Collaboration with teams across the company to achieve shared goals
Environment + Sustainability
2040
Net Zero Emissions Goal
The company aims to achieve net zero emissions by the year 2040, demonstrating a strong commitment to combating climate change.
Commitment to sustainability through resource-efficient operations
Dedicated to reducing carbon footprint and increasing energy efficiency
Focus on implementing green building certifications for properties
Investment in renewable energy initiatives
Inclusion & Diversity
Fostering an inclusive culture where diverse perspectives are valued
Empowering employees to thrive regardless of background or identity
Prioritizing gender equality and diversity in leadership roles
Continuous investment in programs to support diverse talent acquisition