Field Service Supervisor (Dock/Door Foreman)

Description

• Manage and oversee large and complex projects, coordinating resources, schedules, and logistics to ensure projects are completed on time, within budget, and in compliance with safety regulations.
• Gather and record feedback from employees to enhance training programs and improve the overall employee experience in the field.
• Serve as a point of contact for technical support escalations, troubleshooting complex issues, and providing guidance to field technicians as needed.
• Gather and record feedback from customers to consistently enhance the customer experience and improve service delivery and the overall customer experience.
• Track and monitor the progress of all technician training and development to ensure everyone meets scheduled targets.
• Design, implement, and continuously improve field training programs for technicians, with a focus on safety, compliance, and customer satisfaction.
• Identify opportunities to educate customers about our products, services, safety practices, and additional service offerings.
• Lead recall jobs alongside the original technician, providing hands-on training and coaching to teach the technician what went wrong, how to identify and fix it, and how to prevent it in the future.
• Train and coach existing Team Leads; identify and develop new Team Leads, emphasizing the importance of safety and customer experience in leadership roles.
• Work in various environments, including warehouses and outdoor customer locations.
• Conduct regular site visits to ensure technicians adhere to quality, safety protocols, and company policies.
• Identify and report any safety or operational issues beyond the scope of work to the customer; proactively engage with customers during technical issues, delivering exceptional service by promptly addressing concerns and quickly resolving any problems.
• Conduct safety checks on sites, vehicles, and technicians to ensure a safe working environment.

Requirements

• Industry Knowledge: Familiarity with the latest industry trends and technologies related to warehouse and industrial equipment.
• Frequent travel to job sites, vendor locations, and our headquarters in Irvine is required. The company provides a fully equipped van that you can take home, allowing you to be dispatched directly from your residence.
• Use of personal protective equipment (PPE) is required for safety.
• Aerial Lift and Forklift Certification
• Project Management: Experience in coordinating resources, schedules, and logistics for large-scale projects, ensuring completion on time and within budget.
• Customer Engagement: Experience in customer relationship management (CRM) systems or customer experience improvement initiatives.
• Technical Skills: Strong technical background in troubleshooting and resolving issues related to industrial equipment, with a focus on safety and compliance.
• Software: Proficient with FSM (Field Service Management) systems that manage all aspects of field operations (Estimates, Work Orders, Dispatching, Scheduling, etc.); all work is logged and processed digitally in our app from your iPhone/iPad.
• Technical Expertise: Additional experience with hydraulic and pneumatic systems, welding, steel fabrication, and electrical work.
• Driver's License: Valid Driver's License with a clean driving record.
• iPhone and iPad
• OSHA certifications
• Technical: Minimum of 5 years of experience in the installation, maintenance, and repair of industrial doors, loading dock equipment, and material handling systems.
• Advanced Leadership Training: Formal training or certification in leadership, team development, or project management.
• Safety Compliance: In-depth knowledge of safety regulations and best practices, with the ability to enforce safety protocols in the field.
• Bilingual: Proficiency in a second language, particularly Spanish, to better serve our diverse customer base.
• Certifications: OSHA certifications, First Aid/CPR/BLS certification, and Aerial Lift and Forklift Certification, or any other relevant certifications.
• Problem-Solving: Strong problem-solving abilities, capable of troubleshooting complex technical issues and providing guidance to field technicians.
• All necessary PPE provided on day one
• First Aid / CPR / BLS
• Customer Service: Excellent communication and customer service skills, with a track record of effectively managing customer interactions and resolving issues on-site.
• Leadership: Proven experience in supervising and managing field service teams, including leading large and complex projects.
• Training & Development: Experience in designing and implementing training programs for field technicians, with an emphasis on safety, compliance, and customer satisfaction.

Benefits

• 2 weeks dedicated Vacation Time
• Weekly Paychecks
• Opportunities for growth and internal advancement
• Comprehensive paid training program
• Fuel and maintenance card
• Tuition Reimbursement
• Free Employee Assistance Program
• Bonus program based on team goals and field sales
• 5 days dedicated Sick Time
• Personalized OSHA-compliant fire-rated uniforms
• Fully equipped vehicle with welder, tools, and equipment
• Annual Performance and Compensation Reviews
• Overtime Opportunities
• 7 Paid Holidays
• Quarterly celebrations and rewards
• Additional Insurances: Life, Critical Illness, Accident, etc.
• Medical/Dental/Vision (50% employer contribution for Medical)

Training + Development

Interview process

Visa Sponsorship

Security clearance