Learning Operations Specialist

The Learning Operations Specialist is responsible for the day-to-day administration, configuration, and optimization of the company’s Learning Management System (LMS) and its integrated third-party content libraries. This individual plays a pivotal role in enhancing the digital learning experience across the organization by managing content, system functionality, data accuracy, and user engagement. The role involves close collaboration with organizational learning partners, HR, and other business stakeholders to support key initiatives such as onboarding, professional development, and compliance. Dallas, Nashville and Charlotte

• Liaison with learning vendors to support system upgrades, implementation of new features and functionalities, and issue resolutions
• Generate and distribute learning reports and analytics as requested by stakeholders
• Curate, publish, and maintain engaging learning content, using a variety of learning technologies and tools.
• Maintain accurate learner records, certifications, and training completions; ensure regulatory and compliance standards are met.
• Import, organize, and maintain learning content and catalogs; map content to competency frameworks and learning paths; including the creation of learning libraries for specific areas (i.e. Engineering Learning Library)
• Create and assign learning curricula based on role, location, and business needs; automate assignments where appropriate.
• Collaborate with subject matter experts (SMEs) and business stakeholders to manage learning content lifecycle, retiring outdated content and replacing content as necessary
• Serve as the primary contact for LMS issues, troubleshooting, and technical support for learners.
• Manage the centralized learning mailbox, ensuring timely and professional responses to inquiries, support requests and learning-related communication
• Administer and manage the Dayforce LMS, ensuring system integrity, performance, and user support.

All job offers are contingent on completion of a background check and proof of eligibility to work in the United States.

• Minimum of 3-5 years of similar experience, with strong focus on LMS administration and L&D operations
• Strong technical aptitude with Microsoft suite and various reporting tools; Power BI experience a plus.
• Ability to prioritize multiple projects and tasks while ensuring all customer groups receive timely attention; strong time management skills
• Experience with learning technologies and tools, such as Adobe Captivate or Scribe
• Meticulous attention to detail for ensuring data accuracy, system functionality, and compliance.
• Analytical, organized, and detail oriented
• Experience importing data and managing third-party content libraries (e.g., Go1, LinkedIn Learning, Udemy) within an LMS.
• Professional verbal and written communication skills to effectively collaborate with stakeholders, including senior leadership
• Bachelor’s degree in Human Resources, Education, Instructional Design, or related field; or equivalent combination of education and experience.
• Understanding of instructional design principles and SCORM/AICC/xAPI file formats.
• Ability to proactively identify process inefficiencies and implement scalable solutions