Mortgage Branch Manager (Pulte Mortgage)

Description

• Proactively pursues and secures signups for Pulte Mortgage at point of sale.
• Ensures timely subdivision approval.
• Provides continuous coaching with regard to functional and leadership standards (technical skills and behaviors)
• Responsible for effectively leading a full team by overseeing all aspects of hiring, performance management, employee development, and mentorship to ensure high productivity and optimal staff engagement in a mortgage branch environment.
• Responsible for all training of sales professionals on the benefits of Pulte Mortgage including but not limited to the expanded customer inquiry tools, online application process and post application tools for tracking customer status during the escrow period.
• Actively participates with builder in Homebuyer and/or Realtor events designed to generate community interest.
• Manages branch financial performance.
• Utilizes recruiting and selection tools/processes to build organizational talent
• Evaluates employee’s performance and plans for compensation actions in accordance with that performance
• Ensures the team achieves expected outcomes and effectively manages challenges as they occur.
• Ensures appropriate staffing to meet department needs
• Serves as a liaison between various builder and mortgage functions to efficiently manage Division's backlog.
• Attends all community and leadership meetings as a member of the Division Senior Operating team.
• Sets standards for customer service in conjunction with local homebuilding management and achieve targeted customer satisfaction rating goals.
• Provides developmental opportunities through identification of internal and external training opportunities
• Creates opportunities for employee growth

Requirements

• Ability to proficiently collaborate with diverse leadership teams spanning different functions
• Proficiency in Microsoft Office Suite required
• Builder affiliate experience is preferred
• Ability to travel when needed
• Valid Driver's License as driving is an essential function of this position
• Demonstrated ability to drive results and achieve operational excellence
• Effective understanding of mortgage lending processes, regulations, and industry trends
• Experience in identifying individual and team development needs and implementation of tailored development plans to support career growth
• Experience in growing a culture of continuous learning and professional development through mentorship, coaching, and learning initiatives
• Minimum High School diploma or equivalent College degree preferred
• Ability to communicate actionable and valuable information to various dependent parties at different levels of the organization in a clear, effective, and professional manner
• Minimum 2-3 years prior mortgage banking industry experience
• Experience in conducting regular performance evaluations, providing constructive feedback and actionable insights
• Must be able to obtain and maintain mortgage licenses in multiple states
• Experience in driving a collaborative work environment where team members are encouraged to participate in team-building activities, recognizing and celebrating individual and collective achievements
• An active NMLS License is preferred
• Ability to implement effective hiring processes and strategies to attract top talent and meet staffing needs
• Experience in team management and leadership, with a focus on professional development and growth
• Minimum of 3-5 years prior leadership experience

Benefits

• This position is subject to the CFPB Loan Originator Compensation Rule

Training + Development

Interview process

Visa Sponsorship

Security clearance