Hotel Dispatcher/Casino Environment/Experienced
The Burks Companies Inc
Coordinate housekeeping staff schedules, dispatch tasks, manage work orders, ensure service quality.
7 days ago ago
$12 - $13
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Bossier City, LA
Onsite
Company Size
500 Employees
Service Specialisms
Integrated Maintenance Services
Janitorial Services
Facility Support Services
Controlled Environment Services
Sector Specialisms
Integrated Facilities Management
Controlled Environment Support
Janitorial Services
Integrated Maintenance
Housekeeping
Facilities Maintenance
Operations Management Consulting
Architecture
Role
What you would be doing
work order
dispatch
scheduling
quality control
radio dispatch
customer service
- Customer Service: Responds promptly to customer needs, requests for service and assistance. Respond to special requests from guests.
- Team Work: Treats people with respect. Keeps commitments. Upholds organizational values. Assists with preventative cleaning programs as assigned.
- The Housekeeping Dispatcher/Administrative Manager is responsible for scheduling the work activities of the Guest Room Attendants and Hotel Housemen and other housekeeping support personnel to ensure proper staffing levels are maintained consistently.
- Quality: Demonstrates accuracy and thoroughness; monitors own work to ensure quality. Maintains cleanliness of storage room and stock carts.
- Compliance: Report all lost and found articles and maintenance issues to supervisor. Reports all "Do not Disturbs" and "Refuse Services" to supervisor.
- Communicates via radio dispatch to staff to respond to special service requests, emergencies, etc. Assigns duties in coordination with Housekeeping Manager and Shift Supervisors with a balanced rooms/floor assignment per team member. Dispatch QA Inspectors to the requisite number of room/area inspections to be performed daily.
- Receive facility related work order requests and dispatch to facilities maintenance team. Receive cleaning related work orders (ex.: spill/extraction requests, etc.) and dispatch specialty projects/heavy duty cleaning personnel to take corrective action. Close out work orders as they are completed and inspected for quality control.
What you bring
confidentiality
leadership
organizational
dependability
housekeeping
english
- Ability to maintain confidentiality and security of all guests and general hotel information
- Must have professional image and personality exuding confidence and leadership skills
- Excellent organizational and team management skills
- Ability to focus attention to details and be able to organize, prioritize and follow up
- Dependability: Is consistently at work and on time. Arrives at scheduled meetings and appointments on time. Is able to meet the demands of the industry with regard to working holidays and weekends.
- Knowledge of hotel services
- Work experience in housekeeping dispatch/scheduler/administrator or similar role
- Ability to work flexible hours, including weekends and evenings if necessary
- Possess a good command of the English language (bi-lingual is a plus) and ability to clearly and pleasantly communicate with guests and team members
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- Committed to delivering exceptional construction and engineering solutions.
- Operates across multiple sectors, offering expert services in construction, engineering, and project management.
- Undertakes projects ranging from large-scale commercial developments to specialized infrastructure works.
- Experts in handling complex, multi-phase projects, from planning through to execution.
- Focuses on both private and public sector projects, prioritizing long-term value for clients.
- Known for delivering projects on time and within budget, emphasizing quality craftsmanship and innovation.
- Key sectors include residential, commercial, and industrial development, along with heavy civil works.
- With decades of experience, it has established itself as a trusted leader in the construction and engineering industry, building a legacy of excellence.
- Performance: Working closely with and listening to clients, executing practical strategic solutions, assembling client-dedicated high-caliber teams, and constantly measuring against mutually set KPIs.
- Safety: We place a very high priority on the safety of our employees, our clients, and their guests. We actively participate in OSHA cooperative programs and Voluntary Protection Programs (VPP).
- Quality Control: Proactive, metrics-driven quality management compliant with ISO 9001 standards.
- Commitment to Sustainable Practices: Proactively adopting sustainable operations to enhance client efforts while controlling costs.
- Client-Centric Value Delivery: Delivering consistent value via integrated facilities management by combining people, policies, and best practices.
- Commitment to sustainable practices is embedded in client solutions, with proactive adoption of innovative sustainable methods to enhance efficiency and cost control.
- Strategic partnership with EcoLab to optimize water, hygiene and energy use.
- Aligned with Johnson Controls to improve building energy efficiency and operational performance.
- Engaged with Tennessee Company to explore chemical-free cleaning technologies.
- Active participation in OSHA VPP shows dedication to health, safety and environmental oversight.
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