Hotel Dispatcher/Casino Environment/Experienced

Description

• Customer Service: Responds promptly to customer needs, requests for service and assistance. Respond to special requests from guests.
• Team Work: Treats people with respect. Keeps commitments. Upholds organizational values. Assists with preventative cleaning programs as assigned.
• The Housekeeping Dispatcher/Administrative Manager is responsible for scheduling the work activities of the Guest Room Attendants and Hotel Housemen and other housekeeping support personnel to ensure proper staffing levels are maintained consistently.
• Quality: Demonstrates accuracy and thoroughness; monitors own work to ensure quality. Maintains cleanliness of storage room and stock carts.
• Compliance: Report all lost and found articles and maintenance issues to supervisor. Reports all "Do not Disturbs" and "Refuse Services" to supervisor.
• Communicates via radio dispatch to staff to respond to special service requests, emergencies, etc. Assigns duties in coordination with Housekeeping Manager and Shift Supervisors with a balanced rooms/floor assignment per team member. Dispatch QA Inspectors to the requisite number of room/area inspections to be performed daily.
• Receive facility related work order requests and dispatch to facilities maintenance team. Receive cleaning related work orders (ex.: spill/extraction requests, etc.) and dispatch specialty projects/heavy duty cleaning personnel to take corrective action. Close out work orders as they are completed and inspected for quality control.

Requirements

• Ability to maintain confidentiality and security of all guests and general hotel information
• Must have professional image and personality exuding confidence and leadership skills
• Excellent organizational and team management skills
• Ability to focus attention to details and be able to organize, prioritize and follow up
• Dependability: Is consistently at work and on time. Arrives at scheduled meetings and appointments on time. Is able to meet the demands of the industry with regard to working holidays and weekends.
• Knowledge of hotel services
• Work experience in housekeeping dispatch/scheduler/administrator or similar role
• Ability to work flexible hours, including weekends and evenings if necessary
• Possess a good command of the English language (bi-lingual is a plus) and ability to clearly and pleasantly communicate with guests and team members

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance