Service Technician
Oceaneering
Install, maintain, and troubleshoot AGV systems at customer sites, traveling 60-75%.
4 days ago ago
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Fort Wayne, IN
Field
Company Size
10,400 Employees
Service Specialisms
Engineering
Technical Services
Consulting
Project Management
Design
Turnkey Solutions
Construction Services
Subsea Services
Sector Specialisms
Oil and Gas
Marine
Aerospace
Subsea Engineering
Mobile Robotics
Construction
Government
Deepwater Intervention
Role
What you would be doing
installation
diagnostics
software config
calibration
performance
client interaction
- Perform installation, repair, and maintenance of AGV systems as directed by Service Supervisors and/ or Project Managers.
- Professionally represent OMR during customer interactions and site work.
- Offer guidance to customers’ technical teams on maintaining and operating AGV systems as directed.
- Operate a motor vehicle.
- Wear PPE protection as required.
- Configure and update software for AGV system parts, ensuring correct functionality.
- Walk up to 2 miles per day.
- Conduct technical activities such as fault diagnostics, software testing, hardware calibration, and system performance analysis.
- Operate lifting equipment.
- Climb stairs/ladders, balance, stoop, squat, reach, lift/carry objects.
- Review and interpret technical documentation and schematics to solve system issues and provide updates as necessary.
- Maintain detailed records of maintenance and repairs using the OMR ticketing system.
- Travel to customer sites regularly, sometimes on short notice, to address technical issues and system deficiencies.
- Provide feedback and suggestions for system improvements based on service activities, collaborating with the wider technical team to develop maintenance plans.
- Participate in special projects and continuous improvement initiatives as assigned.
- Observe and assess system performance, identifying and resolving operational challenges.
- Frequently working near moving equipment.
- Actively participate in Oceaneering’s safety and quality programs.
- Collect, analyze, and report on system performance data to assist in troubleshooting and improving AGV functionality.
- Execute electromechanical installation, hardware assembly, repairs, and troubleshooting for AGV components, including wiring and calibration.
- Continuously seek and suggest improvements to service processes, including cross-departmental optimization.
What you bring
plc tools
windows os
linux
bachelor’s degree
2-3 years
service engineering
- Proficient in English, both written and verbal.
- Experience with software tools for diagnosing and configuring PLCs, controllers, sensors, and embedded devices.
- Strong administrative skills and ability to manage multiple priorities effectively.
- Strong customer service orientation and ability to work independently under tight schedules.
- Excellent communication and organizational skills.
- Willingness to travel 60%-75% to customer locations within North America.
- Associate or bachelor’s Degree in any of the required disciplines.
- Curious, problem-solving mindset with the ability to think critically and anticipate issues.
- Work surface is stable (flat).
- Twist body, head forward/flexed, head tilted/rotated and work with arms extended overhead.
- Ability to analyze complex technical issues and provide effective solutions.
- Ability to acquire a passport for travel, if needed.
- Requires use of project specific PPE.
- Proficiency in Microsoft Office suite and other software tools.
- Lift up to 10 pounds.
- Valid driver’s license.
- Experience in Mechanical, Electrical, or Computer Science disciplines.
- Repetitive movements of arms and hands.
- Hands-on experience with wiring and use of hand tools.
- Knowledge of Windows OS, Active Directory, and hardware support. Familiarity with Linux-based systems beneficial.
- Lift up to 10-20 pounds.
- 2-3 years of experience in service or maintenance engineering, particularly with electromechanical systems.
- 2 years of experience developing or executing test plans for technical systems.
- Experience with the integration of software and hardware in an automation environment including component installation and wiring termination.
- Experience with soldering (certification beneficial).
- 2-3 years of experience within a service environment, handling customer interactions and troubleshooting.
- Lift up to 20-50 pounds.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Company
Overview
1964 Born
Year of Origins
The company traces its roots back to 1964, emerging from a collaboration of diving outfits.
$2.7B Revenue
2023 Financials
The company reported approximately $2.7 billion in revenue in 2023.
70+ Countries
Global Presence
The company operates in over 70 countries, spanning multiple industries.
- Evolved into a global subsea engineering pioneer headquartered in Houston.
- Publicly traded since its 1969 merger.
- Operate the world’s premier fleet of work-class ROVs, handling everything from deepwater intervention to pipeline inspection.
- Manufactured Products arm delivers umbilicals, subsea tooling, mobile robots and even animatronics for blockbuster theme-park rides.
- Offshore Projects Group tackles complex installations, riserless well interventions and large-scale maintenance offshore.
- Integrity & Digital Solutions team provides inspections, data analytics and connectivity tools to optimise subsea assets.
- Aerospace & Defense division builds thermal-protection systems, space-suits and space-robotics for NASA and military customers.
- Unusual projects include recovering the Confederate submarine Hunley, probing TWA Flight 800 wreckage, and creating park rides like Jurassic Park and Transformers.
- Bridge energy, marine, space and robotic sectors with creative engineering solutions.
- Safety: At Oceaneering, safety is our highest priority. We have a relentless commitment to safe operations and the wellbeing of our employees, clients, and the environment.
- Integrity: We are dedicated to acting with integrity, following the highest ethical standards, and building trust with our customers and stakeholders.
- Innovation: We embrace technological advancement and strive to be a leader in creative solutions and cutting-edge engineering.
- Excellence: We aim for excellence in everything we do, from our service delivery to the support we provide our teams.
- Collaboration: We work together as one team, leveraging diverse skill sets and experiences to drive success.
By 2050
Net Zero Commitment
Striving for complete elimination of greenhouse gas emissions by mid-century to combat climate change.
- Reducing carbon footprint through energy-efficient technologies and practices across operations.
- Implementing solutions to minimize environmental impact, such as advanced underwater robotics and subsea technology for the offshore energy industry.
- Supporting renewable energy transition by offering products and services for the offshore wind industry.
- Continuously monitoring and improving environmental performance and sustainability practices.
- Oceaneering is dedicated to fostering an inclusive and diverse work environment, where all employees are valued and respected.
- The company supports gender diversity initiatives, with a focus on increasing the representation of women in technical and leadership roles.
- Oceaneering promotes equal opportunity and strives to create a workplace that reflects the global diversity of its clients and employees.
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