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Guest Service Supervisor
My Place Hotels Of America
Supervises front desk staff, handles guest services, and ensures hotel operations.
9d ago
$17 - $19
Intermediate (4-7 years), Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Independence, MO
Onsite
Company Size
285 Employees
Service Specialisms
Franchising
New construction
Hospitality services
Customer service
Extended‑stay lodging
Property development
Sector Specialisms
No specialisms available
Role
What you would be doing
night audit
phone system
pms operations
key management
safety checks
laundry management
- Daily Reporting: Maintain and review the Front Desk Log each shift, noting any issues in guest relations, maintenance, or operations. Complete the Night Audit Checklist, maintain cash logs, update call logs, and keep organized records of the day's business.
- Telephone Management: Operate the phone system, transfer calls, and schedule wake-up calls. Accurately make reservations via phone, email, and in-person, documenting confirmations and cancellations as necessary.
- Staff Support and Leadership: Assist in staff training, interview processes, and oversee Guest Service Representatives. Support the General Manager by logging and reporting employee call offs during GM's off-site hours, ensuring they are documented for payroll.
- Safety and Security Compliance: Adhere to all safety and security protocols. Conduct hourly security checks throughout the hotel, including all floors, stairwells, and exterior doors. Record safety concerns.
- Check-In/Out Procedures: Greet and manage guest arrivals and departures using the property management system (PMS), including processing charges for rooms, taxes, pet fees, and other hotel services.
- Security of Master Keys: Issue and log master keys and key cards for housekeeping and maintenance staff, performing daily inventory checks.
- Housekeeping: Assist with managing laundry, including washing, drying, folding, and storing linens.
What you bring
room rates
hotel amenities
complaint handling
guest service
professionalism
respectful
- Hotel Operations and Guest Assistance: Be familiar with room rates, amenities, and accessible features of all rooms. Provide guests with information on hotel amenities and local attractions. Address guest concerns or complaints promptly and professionally.
- Exceptional Guest Service: Consistently deliver outstanding service, treating both guests and colleagues with respect and courtesy.
- Direct Deposit
- Flexible Scheduling: Shifts will vary depending on need, weekends are required
- Growth Potential
- Competitive Pay: $17.00-19.00
- Monthly Bonus Potential
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Interview process
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People also searched
Company
Overview
Founded 2012
Year Established
Established to revive the affordable, no-frills lodging concept.
80M Revenue
Annual Revenue
Fueling steady growth and franchise interest.
- Opened first property in Dickinson, ND as a proof-of-concept, then expanded via franchising beginning in 2014.
- Now operates dozens of extended-stay hotels across multiple U.S. states, with strong development pipelines.
- Properties feature in-room kitchens, pet-friendly policies, 24-hour amenities like laundry and grab-and-go markets.
- Led by Ron Rivett and grandson Ryan Rivett (CEO since 2017), continuing a family legacy in budget lodging.
- Typical projects involve ground-up new construction targeting cost-conscious travelers.
- Unusual fact: every room includes a full kitchen and pillow-top mattress, blending home comforts with hotel convenience.
- We are a fast-paced, entrepreneurial, and innovative brand focused on providing exceptional guest experiences.
- We value teamwork, integrity, and the pursuit of excellence.
- We empower our employees by providing opportunities for growth and development.
- We focus on being a customer-first organization, delivering outstanding service.
- We maintain a culture of respect and openness, encouraging feedback and collaboration.
2030
Net Zero Emissions Target
The company aims to achieve net zero emissions, significantly reducing its environmental impact and transitioning to renewable energy sources.
- Committed to reducing environmental footprint through sustainable practices.
- Efforts include energy-efficient building designs, waste reduction initiatives, and sustainable sourcing of materials.
- Hotels feature energy-saving technologies and water conservation systems to minimize environmental impact.
- Promotes a diverse and inclusive workplace culture.
- Supports equal opportunities for all employees, regardless of gender, race, or background.
- Gender diversity is a priority, with a focus on ensuring balanced representation of men and women at all levels of the organization.
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