Technical Specialist 2 - San Francisco, CA

Description

• Perform preventive maintenance actions including system back-ups, error log reviews, database
• Organize and prepare detailed documentation of solutions designs, features, test plans, solutions
• Troubleshoot system performance issues and implement corrective actions
• Analyze and improve preventive maintenance checklists
• Triage customer requests and collaborate with Project Management and System Administration
• General Maintenance and programming support of VMS & ACS infrastructure (servers, cloud
• Document and provide updates to stakeholders and teams on progress, blockers and
• Support and author playbooks, white papers for information sharing and collaboration
• Communicate with customers, manufacturers, vendors, and technical specialists
• Present solutions and outcomes to stakeholders and leadership.
• Perform technology evaluations, test and validation of innovative security solutions.
• Perform and manage Pre-Installation, Test and Check-Out (PITCO) on systems designs and
• Interface with internal and external customers.
• Provide training on newly deployed security systems to cross-functional teams, including the
• Research, evaluations, development and design of new and existing security systems solutions.
• Perform all duties with minimal direct supervision.
• Apply general rules to specific problems to produce answers that make sense.
• Develop basic drawings and ability to read and interpret engineering drawings.
• Reach by extending hands or arms in any direction.
• Analyze and troubleshoot production physical security systems performance and recommend
• Ensure test lab equipment and software is maintained and kept up to date.
• Resolve complex system issues for physical security systems and networks
• Develop further expertise within the client’s environment.
• Setup, configuration and integration of security solutions in lab and production environments.
• Assist with technical input for Request for Proposals (RFPs) for new services or systems.
• Identify and understand the speech of another person
• Coordinate with field personnel and/or engineering team to discuss any potential installation
• Organize and prepare detailed documentation and dashboards of system performance, including
• Perform desktop hardware and operating system setup, imaging software loading, and antivirus

Requirements

• Hands on experience designing and deploying Physical Security Systems
• Listen to and understand information and ideas presented through spoken words and sentences
• Open and transparent communication with senior leadership as well as local office management.
• The ability to work effectively in a fast-paced collaborative environment
• Experience and knowledge of Windows and/or UNIX Operating Systems
• Familiarity with physical security designs, standard operating procedures, and security operations
• Ability to use a keyboard.
• Working knowledge and/or certification for general purpose operating systems and virtualization platforms (i.e. Windows, Windows Server, Linux, VMware, CentOS, Docker, Kubernetes, etc.).
• Working knowledge and/or certification with communications and network protocols and services including TCP/IP, RS232, RS485, networking knowledge (TCP, UDP, RTP, RTSP and others).
• Effective communication with customers, manufacturers, vendors and system administrators.
• Demonstrated background working with multidisciplinary teams.
• Experience and knowledge of networks, network equipment and administration
• Certification in CCure 9000 Access Control System, Lenel or others
• Familiar with programs such as: MS Office Suite, MS SharePoint, AutoCad (or similar), Bluebeam
• Working knowledge and/or certification with electronic security systems and applications like CCURE (Software House), Genetec, Lenel, Milestone, HID, Axis, 2N, Geutebruck and/or others.
• Requires basic knowledge of large-scale networking, VLANS, subnetting and routing.
• Demonstrate significant technical experience 2+ years of experience with Bachelor’s degree (Bachelor in Electrical and Computer Engineering, Computer Science, Systems Engineering, Information Systems, Data Analytics) or similar programs.
• Possess excellent organizational and file management skills and the ability to plan and execute administrative work with little supervision.
• CCNA, CompTIA A+, CompTIA Network+ Certifications or similar
• Exposure to computer screens for an extended period of time
• Programming and scripting experience (i.e. Javascript, PowerShell, Python), experience with systems integration tools and protocols (e.g. APIs, SOAP and REST, XML/JSON), database design and query development.
• Requires system administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, implementing new workstations, and system extensions
• Experience with Systems Engineering and Administration
• Experience designing and maintaining engineering solutions
• High School Diploma/GED with 8+ years of experience with installation, troubleshooting and/or testing of electronic security systems
• Ability to travel domestically and internationally up to 25% of the time
• Requires 2 + years of experience programming/administrating Physical Access Control Systems.
• Read and understand information and ideas presented in writing.
• Effective communication and presentation skills
• Certification in DVTel/Flir Digital Video Systems, Genetec, Milestone VMS, Axis or others
• Demonstrated time management and organization skills to meet deadlines and quality objectives.
• Communicate information and ideas in speaking so others will understand.
• Application and System administration experience in performing triage on system problems, resolving system problems, analyzing system data to prevent problems, updating lab and evaluation environments, upgrade and migration plans to implement new and improved systems.
• Experience and knowledge of virtualization and cloud environments

Benefits

• Military Reserve pay offset
• A competitive salary
• Paid-time off
• Medical, dental, vision, life, and disability insurance
• An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
• Paid maternity leave
• Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
• Tuition reimbursement
• 401k Retirement Plan

Training + Development

Interview process

Visa Sponsorship

Security clearance