Delivery Manager

Description

• Ensure actions from retrospectives and reviews are completed and embedded.
• Share best practice across the delivery community and mentor junior colleagues.
• Improve delivery flow, collaboration and predictability across teams.
• Coordinate and prioritise delivery across assigned teams or platforms.
• Facilitate collaboration to address sequencing, capacity and delivery conflicts.
• Proactively identify and manage delivery risks across design, capacity, timelines and operations.
• Facilitate core delivery ceremonies to ensure alignment and momentum.
• Use delivery data and metrics to support evidence-based stakeholder discussions.
• Promote adherence to agreed delivery standards, controls and ways of working.
• Ensure operational readiness is embedded into delivery (documentation, monitoring, support).
• Drive continuous improvement in delivery practices with engineering and service teams.
• Work with Product Owners and Engineering Managers to maintain a delivery-ready backlog.
• Maintain accurate delivery artefacts, including plans, RAID logs and status reporting.
• Ensure delivery decisions are visible and understood by impacted stakeholders.
• Deliver concise, audience-appropriate updates on progress, risks, issues and decisions.
• Maintain clear visibility of scope, milestones, dependencies, risks and progress.
• Align delivery activity with wider roadmaps, transformation initiatives and service transition plans.
• Act as the primary point of contact for delivery within the assigned scope.
• Identify, track and resolve dependencies across teams, platforms and suppliers.
• Define, track and improve key delivery and engineering metrics.

Requirements

• Experience delivering live services with defined reliability, observability or SLO expectations.
• Agile or delivery certifications (e.g. Scrum Master, AgilePM, PRINCE2) or equivalent experience.
• Strong, practical knowledge of Agile delivery frameworks and how to apply them pragmatically across multiple teams.
• Working knowledge of service management practices and their interaction with delivery.
• Confident use of delivery tooling (e.g. Jira, Azure DevOps or equivalent) to manage flow, track progress and support reporting.
• Experience driving continuous improvement in delivery practices, tooling or governance.
• Excellent communication skills, with the ability to engage and influence technical and non-technical stakeholders.
• Strong planning and organisational capability, including experience leading sprint, release or increment planning.
• Exposure to large-scale platforms, integrations or data-led programmes requiring cross-team coordination.
• A clear track record of ownership and accountability for delivery outcomes.
• Proven experience in a Delivery Manager, Scrum Master or similar role within a digital or technology environment.
• Experience collaborating with DevOps, QA and operational teams to ensure smooth transition into live environments.
• Own handover to Service Operations and act as an escalation point during hyper care.
• Demonstrated ability to manage cross-team dependencies, risks and delivery trade-offs.
• Experience mentoring or coaching delivery practitioners.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance