Environmental, Social & Governance (ESG) Reporting
Sector Specialisms
Multifamily Housing
Retail
Real Estate Financing
Grocery Anchored Shopping Centers
Class A Multifamily Properties
Role
Description
rent collection
lease processing
invoice management
property inspections
database entry
financial reporting
Attend managers meeting whenever the General Manager is unable to attend.
Verify vendor statements and billing discrepancies.
Visually inspect entire property (office, models, compactor, vacants, and amenity areas) daily for cleanliness. Pick up trash and run trash compactor when necessary, and if called for, carry cleaning supplies and/or vacuum up or down stairs to apartment homes, and clean apartment to bring it up to prospect ready standards.
Notify resident in writing and by phone of a returned check. If payment is not received within 24 hours, post demand on resident’s door and file dispossessory with County Clerk or eviction service. Keep managers informed on status of dispossessory.
Notify manager of any delinquent rent and prepare and deliver late rent letters to those residents.
Collect money from laundry room following coin collection procedures, be sure two associates collect and count cash. Deposit money the same day it is collected.
Lease apartments to qualified prospects using product knowledge, closing techniques, professionalism, and poise while building rapport with the customer.
Collect and bank stamp all rent checks daily and enter into database.
Visually inspect apartments for move-ins, move-outs, special resident requests, and turnkey inspections and follow through with any concerns.
File all dispossessory for delinquent rent through the office of the County Clerk on the tenth of the month or through designated eviction service.
Write up all maintenance requests upon receipt.
Accurately type all paperwork needed and enter lease agreement and any other forms into database before submitting lease files for verification.
Consistently follow key control system, including, but not limited to, nightly back up of the system.
Escort prospects to an apartment home and to all amenity areas, using stairs as necessary. Also drive a golf cart or other motor vehicle with prospects as passengers and operate keys in door locks and key closet.
Stays current on relevant market issues and competitive information.
Submit Invoice List and invoices to manager for approval.
Bill residents for any miscellaneous charges such as utility charges. Follow-up on collection.
Follow up with all prospects by phone and in writing pursuant to PAA’s procedures.
Maintain a minimum of 20% conversion ratio of total traffic.
Schedule move-ins to minimize rent loss.
Verify applications and process files quickly through phone calls, correspondence and computer software. Submit to manager for approval prior to move-in
Call the answering service as necessary for messages and follow up on all messages.
Review monthly financial reports and supporting data with General Manager.
Process all paperwork and set up file for move-in.
Match invoices with delivery ticket and put in payables’ file and enter all invoices into database.
Monitor cash receipts book.
Prepare and deliver demand letters no later than the ninth of each month and inform manager. Prepare late rent reminders per your market qualifications as specified in the lease.
Receive and acknowledge resident notices and prepare files. Collect any early termination fees.
Participate in grounds walk once per quarter.
Schedule and inspect apartments for turnkey service.
Make deposits daily at specified bank office. Operate night drop box when necessary.
Follow-up within 24 hours by phone and within 48 hours in writing with a personal note to all prospects.
Review monthly general inspection report with manager and participate in improvement efforts.
Complete verification process in a timely manner. Notify applicant verbally and in writing within 24 hours if application is denied.
Maintain a deposit log.
Make suggestions that will maximize revenue and cash flow.
File all maintenance requests in apartment files.
Respond promptly, with a positive, helpful, and courteous attitude, to all walk-in and telephone prospects. Enter all walk-in and phone traffic into database daily. Respond to internet leads
Assume supervisory responsibilities in the absence of the General Manager.
Requirements
leasing
social media
driver's license
transportation
mail handling
invoice processing
Multi-family leasing experience preferred.
Open mail and date stamp invoices daily.
Social media marketing experience preferred.
Valid driver's license (free from major moving violations) and dependable transportation.
Benefits
Generous PTO program
Educational Assistance Program (tuition and certifications)
401k with exceptional employer match
Associate Apartment Discount
Company-paid employee assistance, mental health, and wellness programs
Comprehensive, affordable medical coverage as well as company-paid dental and vision coverage available to all full-time, regular associates
13 paid holidays plus 3 floating holidays and paid volunteer day
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
2008 Founded
Year Established
The company was established in 2008 as a foundational step in its journey to become a key player in real estate investment.
Primarily invests in and manages high-quality multifamily communities and commercial properties across the U.S.
Successfully built a diverse portfolio focused on long-term value and attractive returns for investors.
Portfolio spans multifamily apartments, shopping centers, and office buildings in key U.S. markets.
Business model revolves around acquiring, owning, and managing real estate with an emphasis on growth and sustainability.
Known for its hands-on approach to property management and high operational standards.
Deep expertise in the residential sector has positioned it as a key player in multifamily housing across major metropolitan areas.
Expanded its reach, securing numerous high-profile investments in both residential and commercial markets.
Culture + Values
Integrity and Transparency
Respect and Teamwork
Excellence in Service
Passion for Performance
Commitment to Innovation
Environment + Sustainability
2050
Net-Zero Target
They aim to achieve net-zero carbon emissions by this year, demonstrating a long-term commitment to sustainability.
Focus on energy-efficient building operations, water conservation, and waste reduction.
The company invests in sustainability initiatives that reduce environmental impact while improving property performance.
Ongoing efforts to incorporate renewable energy solutions into new and existing properties.
Development of green-certified buildings to enhance environmental sustainability.
Inclusion & Diversity
Growing female executives
Percentage of female executives in leadership roles
Reflects the company's commitment to gender diversity and equal representation in leadership positions.
The company is dedicated to fostering a diverse and inclusive workplace where everyone is respected and valued.
Ongoing initiatives to ensure equal opportunities for employees across all demographics.
Regular employee training on inclusivity and awareness.