Assistant Community Manager

Description

• Attend managers meeting whenever the General Manager is unable to attend.
• Verify vendor statements and billing discrepancies.
• Visually inspect entire property (office, models, compactor, vacants, and amenity areas) daily for cleanliness. Pick up trash and run trash compactor when necessary, and if called for, carry cleaning supplies and/or vacuum up or down stairs to apartment homes, and clean apartment to bring it up to prospect ready standards.
• Notify resident in writing and by phone of a returned check. If payment is not received within 24 hours, post demand on resident’s door and file dispossessory with County Clerk or eviction service. Keep managers informed on status of dispossessory.
• Notify manager of any delinquent rent and prepare and deliver late rent letters to those residents.
• Collect money from laundry room following coin collection procedures, be sure two associates collect and count cash. Deposit money the same day it is collected.
• Lease apartments to qualified prospects using product knowledge, closing techniques, professionalism, and poise while building rapport with the customer.
• Collect and bank stamp all rent checks daily and enter into database.
• Visually inspect apartments for move-ins, move-outs, special resident requests, and turnkey inspections and follow through with any concerns.
• File all dispossessory for delinquent rent through the office of the County Clerk on the tenth of the month or through designated eviction service.
• Write up all maintenance requests upon receipt.
• Accurately type all paperwork needed and enter lease agreement and any other forms into database before submitting lease files for verification.
• Consistently follow key control system, including, but not limited to, nightly back up of the system.
• Escort prospects to an apartment home and to all amenity areas, using stairs as necessary. Also drive a golf cart or other motor vehicle with prospects as passengers and operate keys in door locks and key closet.
• Stays current on relevant market issues and competitive information.
• Submit Invoice List and invoices to manager for approval.
• Bill residents for any miscellaneous charges such as utility charges. Follow-up on collection.
• Follow up with all prospects by phone and in writing pursuant to PAA’s procedures.
• Maintain a minimum of 20% conversion ratio of total traffic.
• Schedule move-ins to minimize rent loss.
• Verify applications and process files quickly through phone calls, correspondence and computer software. Submit to manager for approval prior to move-in
• Call the answering service as necessary for messages and follow up on all messages.
• Review monthly financial reports and supporting data with General Manager.
• Process all paperwork and set up file for move-in.
• Match invoices with delivery ticket and put in payables’ file and enter all invoices into database.
• Monitor cash receipts book.
• Prepare and deliver demand letters no later than the ninth of each month and inform manager. Prepare late rent reminders per your market qualifications as specified in the lease.
• Receive and acknowledge resident notices and prepare files. Collect any early termination fees.
• Participate in grounds walk once per quarter.
• Schedule and inspect apartments for turnkey service.
• Make deposits daily at specified bank office. Operate night drop box when necessary.
• Follow-up within 24 hours by phone and within 48 hours in writing with a personal note to all prospects.
• Review monthly general inspection report with manager and participate in improvement efforts.
• Complete verification process in a timely manner. Notify applicant verbally and in writing within 24 hours if application is denied.
• Maintain a deposit log.
• Make suggestions that will maximize revenue and cash flow.
• File all maintenance requests in apartment files.
• Respond promptly, with a positive, helpful, and courteous attitude, to all walk-in and telephone prospects. Enter all walk-in and phone traffic into database daily. Respond to internet leads
• Assume supervisory responsibilities in the absence of the General Manager.

Requirements

• Multi-family leasing experience preferred.
• Open mail and date stamp invoices daily.
• Social media marketing experience preferred.
• Valid driver's license (free from major moving violations) and dependable transportation.

Benefits

• Generous PTO program
• Educational Assistance Program (tuition and certifications)
• 401k with exceptional employer match
• Associate Apartment Discount
• Company-paid employee assistance, mental health, and wellness programs
• Comprehensive, affordable medical coverage as well as company-paid dental and vision coverage available to all full-time, regular associates
• 13 paid holidays plus 3 floating holidays and paid volunteer day

Training + Development

Interview process

Visa Sponsorship

Security clearance