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Night Manager - Virginia Beach
City Wide Facility Solutions
Night Manager responsible for assisting with management of contract compliance and maintaining relationships with Independent Contractors in the building maintenance industry.
21d ago
Experienced (8-12 years), Expert & Leadership (13+ years), Junior (1-3 years), Intermediate (4-7 years)
Full Time
Virginia Beach, VA
Onsite
Company Size
5,000 Employees
Service Specialisms
Facility Management
Janitorial Services
Floor Care
Security Services
Landscaping
HVAC Services
Plumbing
Electrical Services
Sector Specialisms
Commercial Buildings
Retail
Office
Industrial
Healthcare Facilities
Educational Facilities
Hospitality
Government Buildings
Role
What you would be doing
compliance management
customer service
ic management
work management
policy execution
quality assurance
- Communicate with Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message
- Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement
- Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention
- Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use
- Review scope of work and ensure quality assurance per account to retain existing business and gain new business
- Develop and maintain productive, working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems
- Execute City Wide's New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures
What you bring
crm
process improvement
management experience
communication
high school diploma
innovative
- Excellent communication and interpersonal skills
- Strong planning, organization skills, and attention to detail
- High school diploma required or equivalent experience in commercial janitorial services industry.
- CRM experience preferred
- Building, facilities, janitorial or similar industry experience a plus!
- Must be innovative and strive for continuous process improvement
- 3 years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- city wide may conduct background checks on candidates
People also searched
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Company
Overview
- Founded with a vision to revolutionize facility services, City Wide Facility Solutions has grown into a nationwide leader in facilities management.
- Providing a wide array of services, the company offers tailored solutions to businesses, streamlining operations and enhancing efficiency.
- The company excels in commercial and industrial sectors, handling everything from janitorial services to maintenance and specialized facility needs.
- Known for its flexible service delivery, City Wide offers customizable plans that cater to unique client requirements.
- Their expertise spans various industries, ensuring businesses from different sectors can rely on City Wide for seamless facilities management.
- With a commitment to operational excellence, City Wide consistently meets the demands of large-scale facilities, offering a balance of quality and value.
- City Wide prides itself on its ability to handle both routine and complex projects with professionalism, from simple cleaning tasks to comprehensive facility overhauls.
- Honesty
- Integrity
- Commitment to Excellence
- Customer Focused
- Teamwork
- Respect for Others
- Commitment to reducing environmental impact through sustainability initiatives
- Encouraging energy-efficient practices and use of environmentally friendly products
- Focus on waste reduction, recycling, and responsible disposal
- Work to ensure sustainable operations at all locations
- Active pursuit of energy conservation goals
- Promote a culture of inclusion by valuing diverse perspectives and backgrounds
- Support equal opportunities for all employees regardless of gender, ethnicity, or background
- Ensure fair and equitable compensation for all employees
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