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Concierge / Customer Service Associate
Red Tail Residential
Deliver superior resident service, handle inquiries, packages, and community upkeep.
9d ago
$21 - $21
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Wheaton, MD
Onsite
Company Size
50 Employees
Service Specialisms
Property Management
Leasing
Maintenance
Student Housing
Customer Service
Sector Specialisms
Residential
Multi-family Housing
Student Housing
Property Management
Leasing
Maintenance
Customer Service
Role
What you would be doing
package management
trash removal
move coordination
calendar management
customer service
community communication
- Serve as a role-model by following all policies and procedures.
- Assist community team and/or perform assigned tasks in a timely manner.
- Communicate effectively with community members, guests, visitors, and team members.
- Remove trash from office areas and apartment buildings daily.
- Communicate concerns of the community with community leadership
- Provide superior customer service.
- Maintain resident coffee and refreshment stations.
- Management of incoming and outgoing packages for all carriers
- Responsible for reporting unusual or extraordinary circumstances regarding the property or Community Managers
- Remove trash from lobby, amenity areas, and other community spaces daily.
- Maintain a commitment to ongoing professional development and career growth through our company’s continuing education programs.
- Ensure that all work has been completed in a prompt and professional manner.
- Maintain a calendar of scheduled move-ins and move-outs, ensuring all freight elevator reservations are up to date.
What you bring
entrata
outlook
ms word
excel
high school
leasing
- High school education or equivalent is required.
- Time management skills and ability to prioritize wisely.
- Demonstrate ability to contribute to a team approach of serving residents and maintaining a successful community.
- Demonstrate ability to perform skills for communicating with residents, team members, and management.
- Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the community leadership.
- The team member will be regularly required to sit, stand, walk, talk, hear, and reach using feet, legs, back, arms and hands. The employee may occasionally be required to climb. Specific vision requirements include the ability to use close vision, distance vision, color vision, depth perception, and the ability to adjust focus. The employee will be required to walk for extended periods of time. Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends as needed.
- Intermediate computer and internet knowledge
- Ability to fluently read and write English, accurately perform intermediate mathematical functions, and use all on-site resident management software functions.
- Knowledge of state law as it relates to Fair Housing
- Preferred knowledge of the following software programs: Entrata, Outlook
- Intermediate knowledge of MS Word, Excel, and Outlook
- Excellent communication skills
- Present an appearance appropriate to the image of Red Tail Residential LLC Property Consultants
- Administrative and organizational skills
- Minimum of one year as a Leasing Consultant or Concierge in the Multi-Family Industry or related field. One year of experience in the service industry is preferred. ?
- Handle high stress situations effectively.
- This position is a full-time position and may require the availability to work some nights, weekends, and occasional holidays. Regular attendance and active participation/planning at company functions and events.
- Clerical and phone support
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- Founded with a vision to redefine residential living through innovative real estate projects.
- Specializes in residential developments, providing high-quality housing and sustainable communities.
- Engages in both the development and acquisition of residential properties, ensuring long-term value.
- Experienced in working with city officials, developers, and investors to deliver unique living spaces.
- Focuses on creating spaces that blend modern design with practicality, enhancing everyday life.
- Portfolio includes a diverse range of properties, from luxury homes to affordable housing solutions.
- Committed to improving neighborhoods, with projects that elevate the local environment and economy.
- We differentiate ourselves from large corporations with rigid protocols and hierarchies
- We prioritize people and embrace the potential of great ideas
- When our residents approach us with suggestions or concerns, we actively listen and respond promptly
- We make decisions that benefit our communities
- We provide attentive service that makes our residents feel heard
- We implement practical management practices that demonstrate the value we place on our team members
- We create an environment where everyone’s voice matters
- We foster a sense of appreciation among our dedicated team
- We encourage our managers to make real connections with our residents
- We utilize technology to provide residents convenience and control
- We tailor our amenities to fit residents’ lifestyles
- We believe in hiring great individuals with a range of experience and education levels
- We provide excellent training so that they can succeed
- Encourages the use of smart and green technologies such as smart thermostats and controlled access to minimize carbon footprint.
- Encourages volunteering by allowing time off, supporting social sustainability.
- Independent ownership allows prioritization of people over corporate mandates, enabling local sustainable innovation.
- Deploys technology to reduce energy usage and operational waste.
- mentions ‘diverse communities’ and ‘welcoming people from all walks of life’ without specific metrics
- no publicly disclosed gender‑related statistics or formal DEI strategic goals found
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