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Director of Technical Services
Aquafinity
Lead technical service team, manage projects, support customers, oversee operations.
2d ago
Expert & Leadership (13+ years)
Full Time
Santa Ana, CA
Field
Company Size
20 Employees
Service Specialisms
Water Treatment
Environmental Engineering
Consulting
Project Management
Design
Sector Specialisms
Municipal
Institutional
Commercial
Aquatic Facilities
Water Management
Pool Services
Energy
Sustainability
Role
What you would be doing
team leadership
technical support
preventive maintenance
project management
service operations
customer liaison
The Director of Technical Service plays a key leadership role within Aquafinity’s Technical Services division, overseeing field operations, technician development, customer technical support, and project execution.
This individual will lead a team of skilled field technicians, manage complex installation and maintenance projects, and ensure service operations align with Aquafinity’s standards of quality, safety, and customer satisfaction. The ideal candidate combines hands-on technical expertise with strong leadership and strategic operational management.
- Lead, train, and mentor field service technicians, promoting a culture of safety, accountability, and continuous improvement.
- Support departmental budgeting, expense tracking, and revenue forecasting.
- Provide advanced technical support for internal teams and customers, including troubleshooting and training.
- Identify opportunities for growth through enhanced service offerings and preventative maintenance programs.
- Serve as the primary technical contact for customers, ensuring exceptional service and issue resolution.
- Manage multiple installation and maintenance projects, ensuring timely completion and adherence to company standards.
- Oversee day-to-day service operations, including scheduling, workload management, and field efficiency.
What you bring
bachelor's
erp
leadership
15+ yrs
aquatic systems
cpo
- Bachelor’s degree in Construction Management, Engineering, or related field preferred.
- Proficiency with ERP systems and project management tools.
- Strong leadership and interpersonal skills with a proven ability to manage and develop teams.
- 15+ years of experience in aquatics, technical service, or project management.
- Expert-level knowledge of aquatic systems, pumps, motors, filtration, and water chemistry.
- Certified Pool Operator (CPO) or Aquatic Facility Operator (AFO) certification preferred (or ability to obtain within 6 months).
- Excellent communication, problem-solving, and organizational skills.
- Competitive compensation and benefits package.
- Career growth and professional development opportunities.
- Opportunity to lead a high-performing technical service team.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded 2021
Company Formation Date
The company was established in April 2021 by unifying four regional firms into a national aquatic-water treatment company.
16+ States
Geographic Reach
Aquafinity operates across 16 or more sunbelt states in the United States.
20+ Years
Equipment Standard
The company maintains a 20+ year equipment standard, ensuring durability and reliability in its operations.
- unified four veteran regional firms into a single national aquatic-water treatment powerhouse.
- Headquartered in Jupiter, FL.
- offering equipment, chemicals, commissioning, maintenance and remote monitoring.
- signature Q5® Water Quality Management Program and Global Pool Management system integrate software, automated controls, filtration, ozone/UV and heaters.
- Backed by private-equity investors including Turning Basin Capital and Vigeo.
- executed acquisitions like AES (2023), Duffield, Knorr and CES.
- Typical projects span commercial pools, spas, water parks and industrial process water—featuring upgrades, energy-saving retrofits, chemical systems and 24/7 tech support.
- Technicians are dispatched with GPS-enabled tablets, reinforcing its service-focus ethos with local expertise supported by national scale.
- Despite scaling rapidly, the company maintains a hands-on approach to installation, training and upkeep.
- Innovation at the core of everything we do.
- Commitment to excellence and high performance.
- Collaboration across teams to deliver superior results.
- Sustainability integrated into every solution.
- Customer-centric approach to providing value.
2040 net-zero carbon
Carbon Emissions Target
The company is committed to achieving net-zero carbon emissions.
- Utilizing cutting-edge technology to reduce water waste in operations.
- Focus on creating sustainable water treatment solutions for industrial applications.
- Investing in renewable energy sources to power our operations.
- Reduction of plastic usage through sustainable packaging solutions.
50% Women
Leadership Representation
50% of executive roles are held by women, reflecting a gender-balanced leadership team.
- Commitment to equal pay for equal work.
- Programs in place to support women in leadership development.
- Regular diversity and inclusion training across the organization.
- Employee resource groups focused on fostering an inclusive work environment.
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