Light Grey Kablio Logo
Kablio AI
AI Turbo Recruiter
Want to hear how I work? Hit play.Kablio AI applies for you. You just show up to the interviewKablio AI helps you secure roles in construction, clean energy, facilities management, engineering, architecture, sustainability, environment and other physical world sectors.
3D Shield
Get hired, get rewarded!
Land a job through Kablio and earn a 5% salary bonus.
Exclusive benefits
5%Bonus
Veolia North America

Customer Service Supervisor

Company logo
Veolia North America
Provides optimized solutions for water, waste, and energy management across various sectors.
Leads customer service, billing, collections, and field service to ensure compliance and quality.
7d ago
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Hummelstown, PA
Office Full-Time
Company Size
50,000 Employees
Service Specialisms
Water treatment
Wastewater treatment
Commercial waste collection
Hazardous waste disposal
Energy consulting
Resource recovery
Procurement services
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
data analysis
billing management
kpi reporting
process improvement
regulatory compliance
team supervision
  • Track and analyze trends in call center activity, collections, and field operations.
  • Contribute to the budgeting process for customer service operations.
  • Manage daily customer service activities, including call center operations, billing, collections, and field service coordination.
  • Ensure timely and accurate billing by addressing pending accounts and minimizing estimates.
  • Review and resolve customer disputes, collaborating with field service teams for meter tests and related inquiries.
  • Ensure compliance with financial controls, including cash collection, deposits, and audit requirements.
  • Supervise and mentor Customer Service Representatives (CSRs), fostering a collaborative and productive work environment.
  • Monitor accounts receivable and generate reports for financial oversight.
  • Review top-user accounts to ensure accuracy and timely billing.
  • Monitor and report on key performance indicators (KPIs) to upper management.
  • Conduct regular performance reviews and provide feedback to enhance staff capabilities.
  • Manage leak adjustment reviews and other back-office functions.
  • Lead initiatives for process improvement, including system upgrades and special projects.
  • Develop and implement training programs to maintain high service standards.
  • Act as a backup for other supervisors/managers in other locations.
  • Develop and implement collection strategies, including targeted campaigns and follow-ups.
  • Maintain accurate records and audit controls to support regulatory and internal compliance.
  • Prepare daily, weekly, and monthly reports on key performance indicators for upper management.
  • Oversee scheduling and staff assignments to maintain efficient service levels.
  • Collaborate with the rates department for testing and implementing rate changes in the billing system.
  • Ensure compliance with Pennsylvania Public Utility Commission (PUC) guidelines and other regulatory requirements.
  • Ensure timely response to customer inquiries, regulatory complaints, and escalations.
  • Work with field service operations to meet customer expectations and maintain appointment commitments.
  • Identify and implement opportunities for operational efficiencies and improved customer service delivery.
  • Promote employee engagement through recognition, incentives, and a positive workplace culture.
  • Respond to regulatory complaints and attend hearings as needed.
  • Support divisional projects to improve the overall customer experience, including system upgrades and process improvements.
What you bring
ivr
5 years
billing
excel
cc&b
bachelor's
  • Familiarity with IVR and customer website portals.
  • Minimum of 5 years of experience in contact center, billing, collections, payments or metering operations or similar customer care and back-office operations.
  • Strong knowledge of accounting, billing, collections, cash management, and field service processes.
  • Strong written and verbal communication skills with the ability to prepare technical reports and present to diverse audiences.
  • Excellent leadership, multitasking, and organizational skills.
  • Valid driver's license is required.
  • Experience managing in a union environment is preferred.
  • Proficient in software and tools including Excel, Word, CC&B, Mobile Workforce Management, and Google applications.
  • Experience in a regulated utility environment is a plus.
  • Capable of working under pressure and making sound business decisions
  • Proven ability to manage customers, clients, and regulators diplomatically and professionally.
  • Bachelor's degree in a relevant field or equivalent work experience.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
  • Focuses on water, waste, and energy management through sustainable solutions.
  • Serves a wide range of industries, from residential to industrial and infrastructure projects.
  • Offers services like wastewater treatment, water recycling, energy management, and waste disposal, tailored to customer needs.
  • Specializes in sectors such as energy, utilities, and water, helping clients minimize their environmental impact.
  • Manages large infrastructure projects, including eco-efficient systems for municipalities and industries.
  • Works on notable projects including energy-efficient systems for commercial buildings, waste-to-energy facilities, and water reclamation systems.
  • Operates across multiple regions, addressing major environmental challenges.
Culture + Values
  • Customer Commitment
  • Innovation
  • Collaboration
  • Respect for People
  • Integrity
  • Sustainability
Environment + Sustainability
Net Zero by 2050
Long-term goal
Aim to achieve net-zero emissions by the year 2050.
30% by 2030
CO2 reduction goal
Targeting a 30% reduction in CO2 emissions by 2030.
14M metric tons annually
CO2 emissions managed
Manages over 14 million metric tons of CO2 emissions each year.
  • Investing in renewable energy solutions
  • Improving water efficiency and recycling
  • Maximizing circular economy principles
Inclusion & Diversity
23% leadership
Women in Leadership
Women currently make up 23% of global leadership positions within the organization.
5% goal
Women Senior Leadership Goal
Aim to increase women in senior leadership roles by 5% by 2025.
  • Committed to increasing diversity in leadership roles
Big Kablio Logo
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio