Security Maintenance System Administrator
Trc Companies, Inc.
Manage security system maintenance tickets, reporting, and coordination for a government client.
9 days ago ago
$90,000 - $95,000
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Boston, MA
Field
Company Size
7,000 Employees
Service Specialisms
Engineering
Environmental Services
Energy
Infrastructure
Construction Management
Project Management
Consulting
Technology Solutions
Sector Specialisms
Commercial
Industrial
Energy
Power & Utilities
Transportation
Water
Government
Data Centers
Role
What you would be doing
servicenow reporting
metric tracking
ticket classification
maintenance monitoring
agency coordination
device tracking
- Create and run service (i.e., through ServiceNow) reports for metric reporting and to assist internally for resolutions.
- Coordinate across multiple divisions to develop and track various metrics for trend analysis and reporting.
- Differentiate/classify support tickets and create new service tickets as needed.
- Manage various maintenance reporting systems (such as ServiceNow and/or VEOCI) to track security system service and repair needs across multiple platforms. Reconcile all ServiceNow tickets to clean up outstanding tickets. Work with vendor to determine status of open tickets and re-open new tickets as appropriate.
- Work closely with government emergency management, law enforcement and security agencies
- Triage maintenance ticket issues to determine who should be notified (i.e., maintenance, contractor warranty items, etc.).
- Keep track of system-specific devices to report metrics and assist with schedule/dispatching of such (i.e., call box emergency vs. info requests, or critical vs. noncritical, etc.)
- Work with the law enforcement agencies as required.
What you bring
us citizen
ms office
itsm
cctv
access control
communication
- US Citizen, with current driver’s license and ability to travel by air, bus, train, etc.
- One year of college
- Understanding of the importance of accurate and reliable security system information to keep client facilities safe and secure.
- Ability to pass detailed background checks (including criminal history) and drug screening.
- Basic business acumen and the ability to understand and support client relationships.
- Fluent written and verbal English communication skills
- Proficiency with standard MS Office tools, laptop computers, and/or related tools.
- Some experience with ITSM systems, or similar
- Solid technical writing skills
- Familiarity with technology-based maintenance tracking and ticketing systems, or similar
- Ability to work both independently as well as collaboratively as part of a larger team to support business objectives.
- Experience with Physical Security CCTV and Access Control Systems
- All full-time employees enjoy a minimum of 8 Paid Holidays per year.
- TRC ensures that all employees, including those that work part-time, receive paid sick, family, and disability leave in accordance with the laws of their state of residence.
- These benefits are applicable to US employees depending on their employment status (full time, part time, or temporary). TRC offers jurisdiction specific benefit packages for International and Puerto Rico employees.
- Paid time off contingent upon full time or part time status and level of seniority (ranging from 15 to 25 days per year).
- 401k package that includes both traditional and Roth IRA options and Company match.
- Medical, dental, vision, and disability insurance.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- must pass detailed background checks including criminal history and drug screening.
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Company
Overview
1969 Founded
Year Established
The firm traces its origins to 1969, marking over five decades of global consulting and engineering expertise.
Top ranking
ENR Lists
Recognized annually in ENR’s rankings as a leading firm in design and environmental services.
- A global consulting, engineering and construction‑management firm.
- Specializes in environmental engineering, geotechnical work, pipeline, power utilities, water, transportation and government projects.
- Balancing public and private sector work, it blends field services with digital and inspection technologies.
- Typical projects include coastal resilience upgrades, substation modernization, brownfield redevelopment, pipeline/installations and transportation infrastructure.
- Implements high‑visibility, multi‑year programs—from power‑grid upgrades to aquatic centers and submarine cables.
- Unusual for its breadth: a NASA satellite‑data early adopter and provider of intelligent‑grid and field‑inspection services.
- Integrity in all actions
- Excellence in delivery
- Innovation through collaboration
- Accountability for success
- Commitment to client satisfaction
2050 Target
Net-zero carbon emissions
Aim to achieve net-zero carbon emissions by the year 2050.
- Focus on environmental impact reduction in projects
- Sustainable energy and infrastructure solutions
- Investment in renewable energy technologies
- Commitment to minimizing waste and optimizing resources
- Gender balance initiatives in leadership roles
- Promotion of a diverse workforce through talent acquisition strategies
- Focus on providing equal opportunities for all employees
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