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Service Order Manager (Tierra Vista Communities at Los Angeles Air Force Base)
Winncompanies
Residential maintenance manager for military housing community, responsible for service order management, scheduling, and coordination, team management, and policy adherence.
14d ago
$74,828 - $82,311
Junior (1-3 years), Intermediate (4-7 years)
Full Time
San Pedro, CA
Onsite
Company Size
1,683 Employees
Service Specialisms
Asset Management
Development & Construction Management
Property Management Consulting
Renewable Energy & Sustainability Initiatives
Underwriting and Due Diligence Services
Military Housing Services
Adaptive Reuse of Historic Buildings
Sector Specialisms
Residential
Affordable Housing
Military Housing
Multifamily
Luxury Housing
Mixed-Use
Commercial
Retail
Role
What you would be doing
preventive maintenance
scheduled curb appeal
maintenance reporting
team development
yardi tools
customer resolution
- May be responsible for duties of Service Dispatch Manager, Service Order Coordinator, Resource Manager, and Field Supervisors in their absence or as required.
- Scope and coordinate preventive maintenance work (internal and contracted), including individual homes, playgrounds, amenities, and facilities. Manage scheduled curb appeal.
- Generate and review appropriate weekly and monthly maintenance reports to determine if there are any current or potential issues. Make recommendations for solutions and ensures solutions are implemented by appropriate staff.
- Participate in hiring, performance management, and progressive discipline in coordination with DOF and HR. Train, coach, and mentor team members.
- Scope, schedule, and coordinate service order work (internal and contracted). Utilize the Yardi tools to manage service orders.
- Address and diffuse customer concerns and escalation, including appropriate follow up, parts scheduling, contractor scheduling, and follow through to resolution.
- Ensure the that all Winn Military Housing Services (WMHS), Lend Lease, and Military Partner policies, procedures, standards, and reporting requirements are effectively adhered to and communicated to employees.
- Communicate daily with community offices and maintenance department managers to ensure appropriate goals and targets are met for Service Orders.
- Perform quality control checks to ensure time and quality expectations are met.
What you bring
yardi
microsoft
high
customer
reporting
supervisory
- 3-5 years of relevant work experience.
- Experience with Yardi property management software.
- Experience with computer systems, particularly Microsoft Office applications.
- Excellent customer service skills.
- 1-3 years of supervisory experience in the maintenance field.
- In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.
- Working knowledge of residential maintenance and construction.
- Ability to read and write in English, in order to understand basic instructions and take direction from supervisors.
- High school diploma or GED equivalent.
- Experience with reporting, data analysis, forecasting, and budgeting.
- Ability to manage and work with a diverse group of people and personalities.
- A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
- Flexible and/or Hybrid schedules are available for certain roles
- Vocational or technical training.
- Various Comprehensive Medical, Dental, & Vision plan options
- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
- Tuition Reimbursement program and continuous training and development opportunities
- 401(k) plan options with a company match
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- criminal
- employment verification
- reference checks
- credit history
- drug testing
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Company
Overview
1971 Founded
Year Established
The company was founded with the vision of transforming housing into vibrant communities.
106,000+ Units Managed
Property Management Scale
The company manages a large portfolio of residential units across multiple states.
$ Hundreds of Millions
Annual Revenue
The company generates significant revenue from its real estate development and management activities.
- Began as a vision to turn housing into vibrant communities.
- Operates across 27 states plus D.C. and Puerto Rico.
- Handles a diverse portfolio including affordable, mixed-income, market-rate, and military housing.
- Projects integrate residential units with commercial spaces to create lively, mixed-use neighborhoods.
- Expanded through three business arms: development, residential management, and military housing services.
- Known for award-winning projects that revitalize neighborhoods with energy-efficiency upgrades.
- Combines large-scale property management with hands-on community engagement programs.
- We are committed to providing a collaborative and supportive environment.
- We encourage innovation and creative thinking to drive positive change.
- We strive for excellence in everything we do and take pride in our work.
- We are committed to the success of our employees, residents, and communities.
- We embrace a strong work ethic and dedication to our customers.
2050 Target
Net Zero Emissions Goal
Aiming to achieve net zero carbon emissions by 2050.
- Focus on energy-efficient practices in new developments and property renovations.
- Implemented green building standards, such as LEED certification, across many properties.
- Prioritize reducing energy consumption and greenhouse gas emissions in its portfolio.
- Focus on water conservation, waste reduction, and sustainable materials in projects.
45% Representation
Women in Workforce
Represents women's percentage in the workforce.
- Established diversity and inclusion initiatives to build a more inclusive workplace.
- Actively supports recruitment efforts aimed at increasing diversity across all levels of the organization.
- Tracks and reports on diversity metrics to assess its progress.
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