Credit Collections Manager

As a Silvi Materials Credit and Collections Manager, one will be responsible for overseeing the credit and collections processes for a ready-mix concrete and building materials company. This role involves managing credit policies, assessing customer creditworthiness, ensuring timely collections, and minimizing financial risk while maintaining strong customer relationships. The ideal candidate will have a strong background in credit management, excellent analytical skills, and experience in the construction or building materials industry.

• Analyze billing data to identify trends, inefficiencies, and opportunities for improvement.
• Prepare and present regular reports on billing performance metrics.
• Implement best practices and leverage technology to streamline operations.
• Address client inquiries and concerns related to billing and payment.
• Foster a collaborative and customer-focused team culture.
• Work closely with finance, sales, and operations teams to align billing processes with organizational objectives.
• Assign tasks, set priorities, and monitor team performance.
• Contact clients with past-due balances to identify the reasons for the delay and propose acceptable payment resolutions while maintaining positive client relationships.
• Ensure collection notes and client payment histories are documented and updated, providing a clear audit trail and supporting effective collection strategies.
• Lead, mentor, and develop the billing team to achieve departmental goals.
• Oversee support and develop our team of two (2) Assistant Managers.
• Regularly review outstanding accounts receivable to keep lawyers informed of their clients' payment statuses, ensuring prompt attention to overdue accounts.
• Use one or two hands to grasp, move, or assemble objects
• Collaborate with external auditors and consultants as needed.
• Continuously evaluate and improve billing processes to enhance efficiency and customer satisfaction.
• Ensure timely and accurate invoicing in accordance with company policies and client agreements. Monitor billing discrepancies and resolve issues promptly.
• Evaluate the creditworthiness and risk profile of new clients and matters to mitigate financial exposure, applying thorough due diligence and risk management practices.
• Oversee the end-to-end billing process, including invoice generation, distribution, and tracking.
• Manage and maintain the billing database to ensure data integrity and accuracy.

• Knowledge of local and regional market dynamics in the readymix concrete and building materials sector.
• Strong knowledge of credit evaluation techniques and collections experience in the construction industry
• Hear sounds and recognize the difference between them.
• Experience with contract review and management in the construction industry.
• Valid Drivers License
• Proven leadership experience with the ability to manage and motivate a team.
• Ability to work under pressure and meet deadlines in a fast-paced environment.
• Must show a proven track record for achieving month end goals & meeting deadlines.
• Strong analytical and problem-solving skills with a focus on risk management.
• Thrives in a fast paced and high-volume environment.
• Excellent communication, negotiation, and interpersonal skills.
• Excellent written, oral and presentation skills.
• Bachelor’s degree in finance, accounting, business administration, or a related field.
• Familiarity with construction lien laws, bond claims, and industry-specific credit practices.
• Experienced with ERP systems.
• Lift 20 pounds regularly.
• Proficiency in accounting software (e.g., Microsoft D365 and Salesforce) and Microsoft Office Suite (Excel, Word).
• Kneel, stoop, crouch, bend, stretch, twist or crawl.
• 5+ years of experience in credit and collections management, preferably in the construction, ready-mix concrete, or building materials industry.

Offering Industry Leading Benefits: Medical, Prescription, Dental, Vision, 401K, Pension, Short- and Long-Term Disability, Life Insurance, Tuition Reimbursement.

• Growth at Silvi Materials: Growth at Silvi Materials: We offer each employee the opportunity to move into any facet of our complex business. And our tuition reimbursement program is the perfect springboard to help you get there!
• Phenomenal Benefits: Medical, Vision, Dental, Prescription, Vacation, Paid Holidays, and so much more!
• Your future in mind: With 401(k) (at select locations) and/or pension options. We want all employees to build a great retirement!