Administrator

Description

• Serve as first point of contact for client maintenance issues.
• Schedule and coordinate engineers or contractors via the in‑house system.
• Generate daily CAFM reports.
• Coordinate contractors for PPM, remedial, reactive, and quoted works.
• Ensure scheduling complies with contractual KPIs and SLAs.
• Build strong internal and external relationships.
• Uphold company reputation and meet moral and legal obligations.
• Maintain operational and contractual documentation such as logbooks, service records, site reports, and compliance logs.
• Support quotation development with contractors, engineers, and commercial teams.
• Attend regular client meetings and communicate proactively.
• Prepare monthly service, KPI and performance reports on engineering activity.
• Assist with operational transitions or changes.
• Aid contract support teams with invoicing and debt management.

Requirements

The Administrator will need a proactive, organised approach, strong communication skills and the ability to juggle multiple priorities while maintaining high service standards.

• Excellent customer interaction and confident communication skills.
• Experience with service‑provider environments and understanding of SLAs, KPIs, and compliance (optional).
• Proven ability to meet deadlines and multitask.
• Understanding of general engineering practices (nice‑to‑have).
• Strong problem‑solving skills; calm under pressure and empathetic.
• Ability to build and maintain relationships internally and with clients.
• Collaborative work style supporting escalation management and operational problem‑solving.
• Proficient in Microsoft Office, data handling, reporting tools, and dashboards.

Benefits

The position offers a competitive starting salary, 25 days of holiday plus bank holidays, clear progression opportunities, core working hours of Monday‑Thursday 08:00‑17:00 and Friday 08:00‑14:00, healthcare and medical insurance after a qualifying period, auto‑enrolment pension and an on‑site location in Bovington.

• Competitive starting salary.
• 25 days holiday plus bank holidays.
• Opportunities for progression.
• Healthcare and medical insurance after a qualifying period.
• Auto‑enrolment pension scheme.

Training + Development

Interview process

Visa Sponsorship

Security clearance