Rep, Line of Business Dispatch
Wind River Environmental
Dispatches, schedules, and manages work orders for plumbing and related services.
16 days ago ago
$20 - $22
Expert & Leadership (13+ years), Experienced (8-12 years)
Contractor
Stanley, NC
Field
Company Size
1,100 Employees
Service Specialisms
Environmental Services
Septic Services
Wastewater Management
Plumbing
Grease Trap Cleaning
Stormwater Management
Drain Cleaning
Liquid Waste Removal
Sector Specialisms
Residential
Commercial
Municipal
Industrial
Restaurant & Hospitality
Role
What you would be doing
salesforce cases
work orders
purchase orders
job routing
tech assignment
on‑call calendar
- Support Supervisors in providing troubleshooting assistance to technicians for phone/tablet issues
- Provide excellent service to all WRE customers and employees (field and office) through frequent and thorough communication
- Manage Salesforce cases for assigned line of business (LOB): Plumbing, Special Projects, Repair and Install, Drain Cleaning
- Manage work orders (WOs) and purchase orders (POs) for assigned line of business including entry, additions, corrections, etc.
- Coordinate with LOB supervisor on job alignment; specifically, technician assignment as a relation to skillset of technician
- Provide job route assignments for assigned line of business (Plumbing) during normal hours of operation
- Coordinate and partner with sales to schedule and execute service
- Coordinate with LOB Supervisor to prioritize urgency of service requests and properly assign to routes based on tech availability and skill
- Update on-call calendar in SharePoint
- Respond to technicians and customers regarding job specific questions and issues related to Plumbing, Special Projects, Repair and Install, Drain Cleaning Lines of Business support.
What you bring
high school
salesforce
microsoft office
1-2 years
detail-oriented
communication
- Ability to work in a fast-paced environment and adapt to change quickly
- 1. Must have High School Diploma or Equivalent
- Ability to respond to and maintain sensitive requests from regulatory agencies as necessary.
- Must be able to operate in a drug-free workplace
- 2. 1 – 2 years of previous line of business coordination or general dispatch experience
- Ability to read and interpret documents including Company policies and procedures
- Familiar with Salesforce system management
- Ability to understand instructions furnished in written, oral or diagram form.
- Highly detail-oriented, and able to note customer accounts with such details.
- Ability to perform basic math functions.
- 3. Proficient with Microsoft Office tools and general computer skills
- Excellent verbal and written communication skills.
- Ability to learn operating procedures quickly and be able to execute consistently up to standard.
- Proficient in Microsoft Office; including Excel, Word, SharePoint, and Outlook
- Ability to work independently and manage pressure to meet deadlines.
- Ability to speak, coordinate, and communicate effectively and professionally with customers, co-workers and management.
- The base pay range for this role is estimated to be $20.00- $22.00 hourly at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1,100 Experts
Skilled Team Members
Employs over 1,100 highly trained professionals dedicated to delivering exceptional service to customers.
1,000 Vehicles
Service Fleet
Maintains a fleet of over 1,000 vehicles to ensure fast and reliable service delivery across the United States.
100 Teams
Local Presence
Operates with 100 dedicated local teams to provide personalized and community-focused service solutions.
75 Years
Legacy of Service
Committed to customers with a proven track record of over 75 years in the industry.
- To be the premier grease, septic, and drain service provider in America.
- Perform work to the highest safety standards with the utmost integrity to provide the best service to customers, protecting the environment.
2016
Paperless Transition
Transitioned to a completely paperless process, with technicians using tablets and customers utilizing an online portal.
16 facilities
Water Treatment Capacity
Owns and operates water treatment facilities that process over 200 million gallons of wastewater annually.
- Recycle as much grease, sludge and liquid waste as possible—organic waste is turned into nutrient-rich compost and Class B biosolid for soil improvement.
- Convert waste into energy through methane digester operations.
- Enterprise-wide policies to minimize energy consumption and reduce carbon emissions.
- Responsible wastewater management and recycling practices central to operations.
- Public materials do not provide specific DEI strategy, goals or gender-related statistics.
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