Resident Services Associate

• Have regard for Student Welfare and if necessary, liaise with the appropriate welfare professionals.
• Always interact with students professionally, showing empathy towards any issues you may find and understanding that this is their home.
• Respond positively and quickly to customer enquiries and complaints and take appropriate action in line with company procedures.
• Ensure the building is managed and maintained in line with company policies and procedures to make sure the residents receive a high-quality service.
• Supporting customer show rounds to ensure maximum occupancy of the residence.
• Providing front of office support to residents and visitors to the building, maintaining excellent customer service at all times.
• Create a friendly and safe environment for students to feel comfortable speaking with the team about concerns they might have about their accommodation or wellbeing.
• To maintain the sites review scores across all platforms above 4 stars
• Engaged with the students to capture feedback and insight to improve services to their needs.
• Updating the company in-house booking and customer relationship management system.
• Manage the incoming post and deliveries and ensure it is distributed efficiently.
• To create monthly fun and diverse events for students to participate in and support the coordination of any open days
• Comply with Health and Safety requirements.

We are looking for an enthusiastic, self-motivated Resident Services Associate to join our front of house team in our 203-bed, luxury student accommodation in the City Centre of Exeter.

• 40 hours per week Monday to Friday, 8am – 5pm or 9am – 6pm.
• The ability to think on your feet.
• Good working knowledge of IT systems including Microsoft Office and Social Media platforms.
• There will also be a requirement to work overtime on weekends during the busy student turnaround period and check in weekends.
• Outstanding customer service skills with strong verbal and written communication.
• Previous experience within a highly customer focused role.
• Experience within accommodation, hotels/hospitality or retail would be preferred.

This is a perfect opportunity for an out-going, talented individual to get stuck in, ensuring our tenants receive exceptional service.

• Life Assurance cover
• 25 days holiday, plus bank holidays
• Competitive salary
• Employee Assistance Scheme
• Paid overtime
• Pension scheme
• 1 in 3 Saturdays on a rota basis with a day in lieu the following week.