Front Desk

Description

• Input data into the Company computer platform to keep each customer record updated.
• Report any hazardous conditions or emergency situations to management follow safety precautions, and log in book.
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Promote the program grievance procedure as a preferred response to problems.
• Answer incoming customer phones call and take appropriate action for each call.
• Assist clients with problems by listening providing feedback, and making referrals to appropriate in-house staff.
• Monitor traffic through lobby and ensure all guests check in and out, showing proper identification and following building rules.
• Follow all procedures in desk manual
• Responsible for desk coverage until replacement arrives.
• Represent Volunteers of America/National Housing Corporation professionally to clients and visitors through personal face to face interaction, phone calls, and digital media.
• Provides 24 hour continuous monitoring of facility and grounds which may include security rounds each shift.
• Attend all required meetings.
• Strategize with co-workers on how to most effectively respond to clients
• Be alert at all times and log in any occurrences during shift
• Provide backup assistance and support to staff when dealing with an emotionally charged situation.

Requirements

• Understanding of homeless and disabled individuals and their specific needs.
• Ability to communicate effectively both orally and in writing
• Experience in answering the phone and taking messages
• Valid driver’s license and insurability under agency insurance policy.
• Excellent customer service, multi-task and detail oriented, and the ability to follow direction and all procedures in front desk manual.
• High School Degree or GED
• Having or showing an attendance record well above average.
• Adult CPR and standard first aide certificates.
• Knowledgeable of emergency evacuation procedures and crisis communication plan
• Possess strong written, verbal and interpersonal communication skills, organizational skills.
• Basic math and analytic skills
• Pass background screening (drug, employment history and criminal)
• Ability to remain calm and productive in crisis and confrontational situations.
• Must be able to communicate effectively with residents and staff members.
• Cultural sensitivity and willingness to work with people of diverse ethnic backgrounds, sexual orientations as well as people with HIV/AIDS.
• Ability to appropriately handle confidential and sensitive information.
• Work well in a team context.
• Committed to customer satisfaction and have the ability to make quick and accurate decisions.

Benefits

• Pay: $13-16p/h based on experience
• Part Time and Full Time positions available

Training + Development

Interview process

Visa Sponsorship

Security clearance