Dedicated to providing affordable housing and senior healthcare across the U.S. and Puerto Rico.
Manage front desk operations, ensure safety and assist residents and visitors.
16 days ago ago
$13 - $16
Junior (1-3 years)
Full Time
Toledo, OH
Onsite
Company Size
3,000 Employees
Service Specialisms
Housing Development
Housing Operations
Healthcare Development
Healthcare Operations
Supportive Services
Sector Specialisms
Behavioral and Mental Health
Addiction and Substance Use Disorders
Family Focused Treatment
Mental Health Crisis Counseling
Mental Health Housing / Residential
Children, Youth and Families
Child Care Resource and Referral
Childcare Services
Role
Description
data entry
safety reporting
issue resolution
facility monitoring
call handling
client support
Input data into the Company computer platform to keep each customer record updated.
Report any hazardous conditions or emergency situations to management follow safety precautions, and log in book.
Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
Promote the program grievance procedure as a preferred response to problems.
Answer incoming customer phones call and take appropriate action for each call.
Assist clients with problems by listening providing feedback, and making referrals to appropriate in-house staff.
Monitor traffic through lobby and ensure all guests check in and out, showing proper identification and following building rules.
Follow all procedures in desk manual
Responsible for desk coverage until replacement arrives.
Represent Volunteers of America/National Housing Corporation professionally to clients and visitors through personal face to face interaction, phone calls, and digital media.
Provides 24 hour continuous monitoring of facility and grounds which may include security rounds each shift.
Attend all required meetings.
Strategize with co-workers on how to most effectively respond to clients
Be alert at all times and log in any occurrences during shift
Provide backup assistance and support to staff when dealing with an emotionally charged situation.
Requirements
cpr
first aid
driver’s license
high school
customer service
communication
Understanding of homeless and disabled individuals and their specific needs.
Ability to communicate effectively both orally and in writing
Experience in answering the phone and taking messages
Valid driver’s license and insurability under agency insurance policy.
Excellent customer service, multi-task and detail oriented, and the ability to follow direction and all procedures in front desk manual.
High School Degree or GED
Having or showing an attendance record well above average.
Adult CPR and standard first aide certificates.
Knowledgeable of emergency evacuation procedures and crisis communication plan
Possess strong written, verbal and interpersonal communication skills, organizational skills.
Basic math and analytic skills
Pass background screening (drug, employment history and criminal)
Ability to remain calm and productive in crisis and confrontational situations.
Must be able to communicate effectively with residents and staff members.
Cultural sensitivity and willingness to work with people of diverse ethnic backgrounds, sexual orientations as well as people with HIV/AIDS.
Ability to appropriately handle confidential and sensitive information.
Work well in a team context.
Committed to customer satisfaction and have the ability to make quick and accurate decisions.
Benefits
Pay: $13-16p/h based on experience
Part Time and Full Time positions available
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
pass background screening (drug, employment history and criminal).
Company
Overview
1997 Founded
Year of establishment
The company was established through the merger of housing and senior care operations with the goal of strengthening its national impact.
240 Properties
Affordable Housing Portfolio
The company develops, owns, and operates approximately 240 affordable housing properties across 40 states and Puerto Rico.
32,000+ Individuals
Annual Support Recipients
Annually, the company supports over 32,000 individuals, including seniors, the disabled, veterans, and low-income populations, through its housing and healthcare services.
Operates six senior campuses, multiple skilled nursing and assisted‑living facilities, home health agencies, and PACE sites nationwide.
Combines real estate development with supportive services, leveraging tax credits and varied financing to serve low-income, senior, disabled, and veteran populations.
Projects range from independent living and memory care to integrated housing-health campuses—some nationally unique 'Aging with Options' sites.
Asset management ensures property longevity, compliance, and value optimization within a federally assisted housing portfolio.
Standout fact: One of the few nonprofits that seamlessly integrate large-scale affordable housing with senior healthcare services.
Culture + Values
98% Resident Engagement
Regular Consultations
Residents regularly consult with service coordinators to ensure engagement and support.
77% Employee Endorsement
Great Workplace Ranking
77% of employees endorse the workplace, exceeding the benchmark of 57%.
87% Special Meaning
Work Satisfaction
87% of employees feel their work has special meaning.
84% Trusted
Employee Trust
84% of employees feel trusted and responsible in their roles.
Focus on 'physical, social, emotional, intellectual, spiritual, service, and financial' wellbeing dimensions
Supportive and customizable methods to create satisfying, stimulating lives
Environment + Sustainability
13,000 affordable‑housing units
Affordable Housing Units
Operates a large-scale portfolio of affordable housing units across the United States, enabling significant sustainability impact through economy of scale.
Asset Management team reviews portfolio for 'green' investment opportunities to improve property performance and environmental impact
Strategic plan priority: 'Smart, Sustainable Mission Growth' with community‑centered solutions (implies sustainable development)
Inclusion & Diversity
Affirm all people are created equally and acknowledge some endured unfairness or inequity
Celebrate differences and embrace diverse perspectives to innovate and strengthen impact
Promote inclusive environments where all feel accepted and valued
Pursue equity reflected in equal access, treatment and outcomes
Leadership action: close leadership diversity gaps; expand diversity‑aligned partnerships; engage diverse suppliers